Salem North Healthcare Center
Strong Medicare quality ratings; families often praise engaging activity programs. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
This facility offers excellent activity programs and some very dedicated staff members who go above and beyond for residents. However, there are recurring, serious reports of slow response times to call lights and lapses in hygiene care; we strongly recommend visiting during a weekend or evening to observe staffing levels firsthand.
Google Reviews
Google Reviews
31 reviews on Google“Salem North Healthcare Center receives highly polarized feedback, with some families praising the compassionate staff and engaging activities, while others report severe neglect and poor facility conditions. Critical concerns include significant delays in responding to call lights, inadequate hygiene care, and poor communication regarding resident safety. Prospective families should be aware of the stark contrast between positive experiences and reports of dangerous lapses in basic care.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activity programs
- Compassionate and attentive nursing staff
- Clean and inviting facility atmosphere
- Flexible visitation policies
Concerns
- Significant delays in responding to call lights and patient needs (mentioned by 4 reviewers)
- Poor hygiene and lack of assistance with basic personal care (mentioned by 3 reviewers)
- Inadequate food portions and poor meal quality (mentioned by 2 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a very active activity program; could you walk me through a typical week of social engagement for residents?
- 2With a staffing rating of 2/5, what specific protocols do you have in place to ensure call lights are answered promptly and residents receive timely assistance?
- 3Some families have mentioned concerns regarding meal portions and variety; how do you monitor nutritional intake and accommodate individual dietary preferences?
- 4Given the recent feedback regarding personal care and hygiene, what is your process for auditing daily assistance to ensure every resident’s needs are met consistently?
- 5How does your nursing team manage medication administration and coordinate care to ensure accuracy and safety for residents?
- 6I see that you actively respond to some family feedback online; how do you typically handle communication with families when a concern arises regarding their loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“I had the call light on for 30 minutes with no one responding to it. She was a mess when I came in. I had to get her situated and comfortable. This place is absolutely disgusting.”
“The staff treated him like family. They let his dog in to visit with him. And they let us stay around the clock with him.”
“They allowed my father's colostomy to explode on his stomach near an open wound more than once which is frankly unforgivable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems with families filing complaints triggering 7 deficiencies, including recent issues with care quality, medication management, food service, and family notification requirements. The most persistent concerns involve food quality and temperature, electrical systems, and medication errors spanning multiple years from 2019-2024. While the facility corrects identified problems, the pattern of repeated deficiencies in core areas like nutrition and medication safety suggests ongoing operational challenges that warrant careful consideration.
Feb 12, 2026Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 12, 2024Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Oct 15, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 11, 2024Complaint1
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Mar 12, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 2, 2023Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Oct 15, 2024
$23,163
Ownership & Operations
Who Operates This Facility
Salem North Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 25 of 121
Ownership & Management
Owners
Sxcy Mstr Lsco, LLC
Owner · Organization
Health Care Lease Facilities, LLC
Owner (parent company) · Organization
Sxcy Holdings, LLC
Owner (parent company) · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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