Circle of Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (19 vs median 8.0)
- High staff turnover (57%)
Bottom 25% in OH · Meets national RN staffing standard · Above recommended total nurse staffing · $179,235 in fines
What this means for your family
While the facility offers specialized medical equipment, the recent and consistent reports of neglect, poor hygiene, and slow response times are significant red flags. If you are considering this facility, I strongly recommend conducting an unannounced visit to observe staff responsiveness and cleanliness firsthand, and asking specifically how they address concerns regarding resident hygiene.
Google Reviews
Google Reviews
13 reviews on Google“Circle of Care receives highly polarized feedback, with recent reviews highlighting severe concerns regarding hygiene, neglect, and unprofessional staff behavior. While some families have praised the facility for its specialized medical units and compassionate care in the past, the most recent reports describe a decline in basic care standards, including issues with cleanliness and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Specialized onsite medical units like dialysis
- Some individual staff members described as caring
- Family-oriented atmosphere reported by some
Concerns
- Slow response times to call buttons and resident needs (mentioned by 2 reviewers)
- Unprofessional, rude, or standoffish staff behavior (mentioned by 3 reviewers)
- Poor hygiene and lack of basic resident care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on onsite medical units like dialysis, how do you coordinate that specialized care with the daily nursing support provided to residents?
- 2I noticed some concerns regarding response times to call buttons; what is your current protocol for ensuring residents receive timely assistance when they need help?
- 3How are you currently working to improve the overall cleanliness and hygiene standards of the facility to ensure a comfortable environment for all 55 residents?
- 4What steps is management taking to foster a more consistent and professional communication style among the staff members?
- 5With the current staffing levels, how do you ensure that each resident receives personalized attention and meaningful social engagement throughout the day?
- 6Could you walk me through your process for addressing family concerns or feedback to ensure that any issues with care quality are resolved quickly?
Personalized based on this facility's data
Key Review Excerpts
“This facility offers a family based atmosphere with knowledgeable staff who advocate for their residents. The difference between this facility and all the others I have been is the genuine amount of love the staff have for their residents and their families.”
“My mother can hit her call button and she has to wait and wait and wait until somebody finally comes in to see what she wants not only that some of the aids are very rude”
“This place smells so bad of black mold! I have told the works each and every time I have been there with my husband. Last few times we have gone, we meaning my husband, myself and his two aunt have had to get her dressed because she was still laying in bed with night clothing on, un brushed hair, etc.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Circle of Care shows persistent problems across 69 deficiencies over six surveys, including five complaint-triggered issues where families filed reports. The facility has recurring problems with infection control (appearing in multiple surveys), medication management, and care planning. Recent complaints in 2024-2025 involved medication practices and failure to notify families of resident conditions. While all deficiencies show correction dates, the pattern of repeated issues in core care areas warrants careful consideration.
Jun 12, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 9, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 9, 2025Routine23
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nursing and Physician Services Deficiencies
Ensure the physician properly assigns and delegates tasks to a physician assistant, nurse practitioner or clinical nurse specialist.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Apr 23, 2024Complaint2
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Aug 3, 2023Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
May 2, 2022Routine13
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Apr 9, 2025
$179,235
Payment Denial
Apr 9, 2025
14-day denial
Ownership & Operations
Who Operates This Facility
Circle of Care
for profit
Ownership & Management
Owners
Nielson, Kenneth
Owner
Backenroth, Abraham
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit salemcircleofcare.com
Medicare data downloads
Original nursing home datasets
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