Saint Francis Rehabilitation and Nursing Center
Strong Medicare quality ratings; families often praise warm, compassionate, and attentive staff. Still worth an in-person visit.
based on 35 Google reviews
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What this means for your family
Saint Francis is widely praised for its compassionate, attentive staff and high-quality environment, making it a strong candidate for long-term care or rehab. However, because at least one family experienced a difficult and unreliable admissions process, we recommend getting all agreements in writing and maintaining clear, documented communication with the administration during the transition.
Google Reviews
Google Reviews
35 reviews on Google“Saint Francis Rehabilitation and Nursing Center is highly regarded by families for its warm, compassionate staff and clean, welcoming environment. Reviewers frequently praise the facility's ability to make residents feel like family, though some families have reported significant frustration regarding administrative communication and the reliability of the admissions process.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Clean and well-maintained facility
- Strong communication with families
- Personable care that treats residents like family
Concerns
- Administrative issues and unreliable admissions process (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's intimate size of 51 residents, how do you foster a sense of community and ensure each resident feels like part of the family?
- 2I noticed your health inspection rating is excellent; what specific protocols do you have in place to maintain that high standard of cleanliness and care?
- 3With staffing being a common challenge in the industry, how do you ensure that your team remains consistent and attentive to the needs of every resident?
- 4I appreciate that you actively engage with feedback online; what is your preferred process for maintaining open and transparent communication with families regarding their loved one's care?
- 5Could you walk me through the admissions process and how you ensure a smooth transition for new residents and their families?
- 6What does a typical day look like for a resident here, and how do you tailor activities to keep them engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“Having been an RN in the long-term and skilled nursing care systems my whole 35 year career, I can honestly say that I've never been in a place where the staff is so caring, as well as accommodating.”
“The care team had regular patient care meetings with my brother and I. At that time we were able to go over all of Mom’s care and ask questions. They answered all our questions.”
“Brenda Buttrick the administrator, took the time to meet and get to know our mother’s personality, likes, and dislikes before she was admitted.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a relatively clean inspection record with only 4 minor deficiencies found in one 2023 survey, all of which have been corrected. The issues involved care planning and assessment standards, medication labeling, access to vision and hearing services, and medical records management. Since all deficiencies were low-severity and promptly addressed, this appears to be a well-managed facility worth considering for a visit.
Oct 12, 2023Routine4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Saint Francis Rehabilitation and Nursing Center
nonprofit
Chain Affiliation
Catholic Charities New Hampshire
6 facilities nationwide
Chain avg rating: 3.8/5 · Rank 5 of 6
Ownership & Management
Owners
Nh Catholic Charities INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit stfrancisrehabcenter.org
Medicare data downloads
Original nursing home datasets
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