Nursing HomeMedicaid Medicare 5-star

Saint Francis Rehabilitation and Nursing Center

Strong Medicare quality ratings; public reviewers often praise warm, compassionate, and attentive staff. Still worth an in-person visit.

406 Court Street, Laconia, NH 03246|51 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.6/5

based on 36 Google reviews

(603) 524-0466 Directions Website

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What this means for your family

Saint Francis Rehabilitation and Nursing Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: warm, compassionate, and attentive staff and clean and well-maintained facility. Review the component ratings and current source records before deciding.

Google Reviews

40 public Google reviews available

Saint Francis Rehabilitation and Nursing Center is highly regarded by families for its warm, compassionate staff and clean, welcoming environment. Reviewers frequently praise the facility's ability to make residents feel like family, though some families have reported significant frustration regarding administrative communication and the reliability of the admissions process.

Quality Themes

Tap a score for details

Strengths

Warm, compassionate, and attentive staff
Clean and well-maintained facility
Strong communication with families
Personable care that treats residents like family

Concerns

Administrative issues and unreliable admissions process (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 40 analyzed

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given the facility's intimate size of 51 residents, how do you foster a sense of community and ensure each resident feels like part of the family?
2I noticed your health inspection rating is excellent; what specific protocols do you have in place to maintain that high standard of cleanliness and care?
3With staffing being a common challenge in the industry, how do you ensure that your team remains consistent and attentive to the needs of every resident?
4I appreciate that you actively engage with feedback online; what is your preferred process for maintaining open and transparent communication with families regarding their loved one's care?
5Could you walk me through the admissions process and how you ensure a smooth transition for new residents and their families?
6What does a typical day look like for a resident here, and how do you tailor activities to keep them engaged and active?

Personalized based on this facility's data

Key Review Excerpts

“Having been an RN in the long-term and skilled nursing care systems my whole 35 year career, I can honestly say that I've never been in a place where the staff is so caring, as well as accommodating.”

Family member of resident/Former RN · 2025★★★★★

“The care team had regular patient care meetings with my brother and I. At that time we were able to go over all of Mom’s care and ask questions. They answered all our questions.”

Long-term resident's family · 2025★★★★★

“Brenda Buttrick the administrator, took the time to meet and get to know our mother’s personality, likes, and dislikes before she was admitted.”

Long-term resident's family · 2023★★★★★

Source: 40 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.80hrs

Registered nurses for medical care

Total Nursing

3.75hrs

91%

All nurses + aides combined

Staff Turnover

40%

Lower is better (< 30% = good)

RN Turnover

40%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents needing more daily help over time

↓ Lower is better

This Facility31.3%

Worse than Avg

Here

31.3%

13.9%

22.7%

Residents on antipsychotic medication

↓ Lower is better

This Facility3.0%

Better than Avg

Here

3.0%

15.4%

17.8%

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

13.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility31.7%

Worse than Avg

Here

31.7%

19.0%

25.7%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility9.9%

Better than Avg

Here

9.9%

19.5%

19.0%

Residents who lost too much weight

↓ Lower is better

This Facility10.4%

Worse than Avg

Here

10.4%

5.2%

5.4%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility93.5%

Better than Avg

Here

93.5%

82.0%

86.8%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility84.6%

Better than Avg

Here

84.6%

79.8%

83.0%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

4findings in history

Latest survey: 0 · well below NH avg (4.0)

This facility has a relatively clean inspection record with only 4 minor deficiencies found in one 2023 survey, all of which have been corrected. The issues involved care planning and assessment standards, medication labeling, access to vision and hearing services, and medical records management. Since all deficiencies were low-severity and promptly addressed, this appears to be a well-managed facility worth considering for a visit.

Oct 12, 2023Routine4 findings

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Saint Francis Rehabilitation and Nursing Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Catholic Charities New Hampshire

Chain Size

6 facilities nationwide

Chain avg rating: 3.8/5 · Rank 5 of 6

Ownership & Management

Owners

Nh Catholic Charities INC

Owner · Organization

Key personnel

Richardson, SarahW-2 Managing EmployeeZirkle, KarenW-2 Managing EmployeeBarrett, KevinOfficer / DirectorBernard, AlainOfficer / DirectorBlonski, ThomasOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(603) 524-0466

stfrancisrehabcenter.org

406 Court Street

Laconia, NH 03246

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

36 reviews from families & visitors

Official Website

Visit stfrancisrehabcenter.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.