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Nursing HomeMedicaid

Laconia Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

175 Blueberry Lane, Laconia, NH 03246120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 85 Google reviews

5
4
3
2
1
Laconia Rehabilitation Center Nursing Home in Laconia, NH — Street View
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What this means for your family

While the nursing and therapy teams are frequently praised for their dedication, the facility suffers from recurring issues with cleanliness and communication. If you choose this facility, we strongly advise maintaining a high level of personal oversight, visiting at irregular hours, and clearly labeling all personal belongings.

Google Reviews

Google Reviews

85 reviews on Google
Laconia Rehabilitation Center receives polarized feedback, with many families praising the compassionate, attentive nursing staff and successful rehabilitation outcomes. However, significant concerns persist regarding facility cleanliness, poor communication from management, and inconsistent care for residents' personal belongings and dietary needs. Families should be prepared to be highly involved in their loved one's care to ensure needs are met.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean4.0Activities3.0Meds6.0Memory4.0Comms3.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Welcoming and professional atmosphere
  • Responsive to individual medical needs

Concerns

  • Poor facility cleanliness and maintenance (mentioned by 7 reviewers)
  • Lack of communication regarding patient care and status (mentioned by 5 reviewers)
  • Inconsistent handling of personal belongings and clothing (mentioned by 3 reviewers)
  • Understaffing and slow response times (mentioned by 3 reviewers)
  • Poor food quality and dietary service (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2344.3'17(3)4.03.0'21(2)3.53.9'23(17)4.13.7'25(23)3.9'26(7)

Distribution · 77 analyzed

5
42
4
12
3
7
2
1
1
15

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed many families appreciate how responsive the nursing staff is to medical needs; how do you ensure that same level of attentiveness is maintained during shift changes?
  • 2What specific steps is the facility taking right now to improve the cleanliness of the resident rooms and common areas?
  • 3Could you walk me through your process for communicating daily updates or changes in a resident's condition to their family members?
  • 4What does a typical daily schedule look like regarding social activities and events to keep residents engaged?
  • 5How do you manage the dining experience to ensure food quality and dietary requirements are consistently met for every resident?
  • 6In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?

Personalized based on this facility's data


Key Review Excerpts

My mother has been at this facility for over a year after having a stroke. She has recovered a lot of mobility and her diabetes is also under control now thanks to the care she’s received here.

Long-term resident's family · 2019☆☆☆☆

If you want ANY form of update on care, treatment, or condition besides 'hes doing ok' or the 20 day care meeting and 90 day followup meetings, do not go here.

Family member · 2025☆☆☆☆

The facility has almost every piece of clothing she owns and they have not brought her any clean clothes apart from 1 or 2 articles sporadically. She now has a fungal rash due to having to sit for WEEKS in dirty clothing.

Family member · 2023☆☆☆☆
Source: 85 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.76hrs
OK
Registered nurses for medical care
Total Nursing
3.60hrs
88%
All nurses + aides combined
Staff Turnover
27%
Lower is better (< 30% = good)
RN Turnover
35%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
12.1%
NH
12.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.1%
Better than Avg
Here
9.1%
US
15.4%
NH
17.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.7%
Mixed vs Avgs
Here
20.7%
US
14.4%
NH
21.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.1%
Mixed vs Avgs
Here
25.1%
US
19.4%
NH
26.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.1%
Better than Avg
Here
97.1%
US
93.4%
NH
96.9%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility8.0%
Worse than Avg
Here
8.0%
US
4.9%
NH
4.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility57.3%
Worse than Avg
Here
57.3%
US
79.7%
NH
83.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility74.7%
Worse than Avg
Here
74.7%
US
81.8%
NH
86.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
NH
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
1penalties
Well below state avg (4.0)
5 complaint-triggered
$7,901 in fines

Families have filed complaints about medication management and safety issues at this facility, with 34 deficiencies found across 7 surveys. The most frequent problems involve medication management, safety and accident prevention, and care planning. While most issues show correction dates, the facility continues to struggle with recurring deficiencies in these core areas, suggesting ongoing challenges with consistent quality care.

May 30, 2025Routine
5
0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 1, 2024Complaint
2
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

May 31, 2024Routine
9
0039Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0355Minimal · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jan 4, 2024Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 23, 2023Complaint
2
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

May 11, 2023Routine
13
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0585Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0656Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Federal Penalties

Fine

Jan 4, 2024

$7,901

Ownership & Operations

Who Operates This Facility

Owner / Operator

Laconia Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 115 of 188

Ownership & Management

Owners

Genesis Nh Holdings LLC

Owner · Organization

100%

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Operations LLC

Owner (parent company) · Organization

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorEphrem, VercinManagerMorris, DianeManager
Source: Medicare provider data

Contact

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References & Resources

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