Golden View Health Care Center
Strong Medicare quality ratings; families often praise effective physical therapy services. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
Golden View shows strong results for short-term rehabilitation, with many families satisfied with the therapy team. However, due to serious, recurring allegations of neglect and poor hygiene, we strongly recommend conducting an unannounced visit and specifically inspecting the cleanliness of the resident's room and observing staff interactions during off-peak hours.
Google Reviews
Google Reviews
24 reviews on Google“Golden View Health Care Center receives highly polarized feedback, with many families praising the facility for effective post-surgery rehabilitation and professional care. However, several critical reviews allege serious issues including verbal abuse, physical mistreatment, and poor hygiene, suggesting significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Professional and caring rehab staff
- Clean and well-maintained facilities
- Proactive care management
Concerns
- Allegations of physical and verbal abuse toward residents (mentioned by 2 reviewers)
- Poor room cleanliness and hygiene (mentioned by 2 reviewers)
- Understaffing leading to neglect or slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's focus on physical therapy, how do you integrate those rehab services into the daily routine for residents who aren't in active recovery?
- 2I noticed that medication management is an area you are working to improve; could you walk me through your current process for ensuring accuracy and timely administration?
- 3With a 5-star staffing rating, how do you ensure that response times remain consistent throughout the day and night to prevent residents from feeling overlooked?
- 4What specific protocols and training programs are in place to ensure a respectful, safe, and nurturing environment for all residents?
- 5How do you maintain your standards for room cleanliness and hygiene, and what is the process if a family member notices an issue that needs immediate attention?
- 6I see you engage with feedback online; how do you use that input to make tangible changes to the quality of life or care here?
Personalized based on this facility's data
Key Review Excerpts
“My mom was in here for a fracture. The PT was good. But the rest of the facility nursing and aids weren’t. She cried because she didn’t understand English well and they yelled at her and she was bruised when we went to get her.”
“My mother in law is a resident there understandably we are aware of staff shortages however her room was filthy we pulled her bed out from against the wall to pick up one of her stuffed animals and there was so much trash and dust under her bed and the heating register it was terrible.”
“The Retreat was amazing for my Mom's recovery from hip surgery. The staff was kind and caring. The facilities immaculate. The care management team and the nursing staff are proactive and problem solvers.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents who got a urinary tract infection
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Golden View Health Care Center has 14 deficiencies across three surveys with no complaint-triggered issues, indicating problems were found during routine inspections rather than family reports. The facility has recurring challenges with resident rights and communication, medication management, and infection control, with infection control issues persisting into 2026. All deficiencies show correction dates, suggesting the facility addresses problems when identified, though the pattern of repeat issues warrants careful consideration during your visit.
Jan 14, 2026Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 6, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 15, 2023Routine7
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
Golden View Health Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit goldenview.org
Medicare data downloads
Original nursing home datasets
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