Mountain Ridge Center, Genesis Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 56 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 3.0)
- High staff turnover (60%)
- High RN turnover (69%)
Bottom 25% in NH · Below recommended RN staffing · Worst in GENESIS HEALTHCARE chain · No penalties on record
What this means for your family
While this facility has a strong reputation for rehabilitation therapy and a friendly atmosphere, the recent increase in reports regarding staffing shortages and delayed care is concerning. We strongly recommend that you visit during off-hours, such as weekends, to observe response times and speak directly with current residents' families about their daily experiences.
Google Reviews
Google Reviews
56 reviews on Google“Mountain Ridge Center receives highly polarized feedback, with many families praising the friendly, attentive staff and effective rehabilitation services, while others report serious concerns regarding neglect, slow response times, and poor food quality. While some visitors describe the facility as clean and well-maintained, multiple reviewers have raised alarms about understaffing leading to delayed care for basic needs like toileting and medication administration.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Effective rehabilitation therapy services
- Clean and well-maintained facility
- Accessible management and communication for some families
Concerns
- Understaffing leading to slow call button response times (mentioned by 4 reviewers)
- Poor food quality (cold, unappealing, incorrect dietary orders) (mentioned by 4 reviewers)
- Lack of communication from nursing and administrative staff (mentioned by 3 reviewers)
- Inadequate toileting assistance for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that management is very active in responding to family feedback online; how do you incorporate that family input into your daily operational improvements?
- 2Given the current staffing levels, what is your specific protocol for ensuring that call buttons are answered promptly, especially during shift changes or peak hours?
- 3We have some concerns about dietary needs; could you walk us through how you ensure that residents receive the correct, hot, and nutritionally appropriate meals as ordered?
- 4With the recent focus on improving communication, what is the best way for our family to stay updated on our loved one’s daily health status and care plan changes?
- 5How does your team manage toileting assistance and hygiene schedules to ensure residents feel comfortable and supported throughout the day?
- 6Since rehabilitation therapy is a noted strength here, how do you integrate those therapy goals into the resident's daily routine and social activities?
Personalized based on this facility's data
Key Review Excerpts
“The facility is run well from the top to the bottom. The providers really do care about the patients and their success during their time at Mountain Ridge.”
“I'm not pleased with the care given here. The lna's take too long to answer the call buttons. Quite often, it takes the nurses an hour or two to pass out the medication.”
“The dressings were not changed properly that put my mom back in the hospital. The food looked terrible and when I had a bite and it was cold and just didn't taste good.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered deficiencies in nursing staffing, medication management, and nutrition, with recent issues in June 2025. The facility shows a concerning pattern of repeated problems with nursing staffing levels and care quality standards across multiple surveys, though all deficiencies have been marked as corrected. Additional recurring issues include fire safety violations and medication labeling problems.
Jun 20, 2025Complaint6
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Apr 17, 2025Routine7
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Apr 17, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jun 27, 2024Routine5
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jun 8, 2023Routine6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
Mountain Ridge Center, Genesis Healthcare
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 134 of 188 (Worst)
Ownership & Management
Owners
Genesis Nh Holdings LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Operations LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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