Pointe at Cedar Park
Families consistently rate this highly — reviewers highlight compassionate and professional nursing staff. Schedule a visit to confirm the fit.
based on 38 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and ability to make residents feel like family. However, because of a documented instance of severe medical neglect and falls, you should specifically ask management about their current fall prevention protocols and wound care monitoring processes.
Google Reviews
Google Reviews
38 reviews on Google“Families generally praise The Pointe at Cedar Park for its warm, family-like atmosphere and a highly compassionate nursing and leadership team. While many long-term residents thrive here, there are serious historical concerns regarding resident safety (falls) and wound care neglect that should be investigated during your tour.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Warm, family-oriented atmosphere
- Strong leadership and communication
- Clean and well-maintained facility
Concerns
- History of resident falls and wound care neglect
- Maintenance and work order tracking issues
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
The owner uses a mix of highly personalized, emotional responses for long-term residents and standardized templates for shorter reviews. They demonstrate high empathy when discussing deceased or long-term residents, but rely on repetitive scripts for generic feedback.
Questions for Your Tour
- 1It is so wonderful to see how clean and well-maintained the facility looks; what is your team's routine for keeping the common areas so tidy?
- 2We noticed how much the leadership engages with families through communication; how do you typically keep us updated on our loved one's day-to-day well-being?
- 3Since you are memory care certified, what kind of specialized daily activities or sensory programs do you have planned to keep residents engaged?
- 4What specific protocols do your nursing staff follow to ensure resident safety and prevent falls during the night or during transfers?
- 5How does the nursing team manage wound care and follow-up treatments to ensure any skin integrity issues are addressed immediately?
- 6In the event of a medical emergency after hours, what is the exact process for contacting the on-call medical staff and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The resident to staff ratio was near perfect to ensure she received the extra assistance she needed outside the routine med intervals. All of the staff went above and beyond and the employee turnover was low compared to the other two places.”
“She is content, eats well, engages in the many activities and, most importantly, receives excellent medical and rehabilitative services.”
“The staff and Director, Wendy, at The Pointe at Cedar Park are wonderful. They create a happy environment for those who live there and the care is very good.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Pointe at Cedar Park has faced several inspections regarding food safety, fire safety, and living environment standards. Most notably, the facility received an administrative penalty of $3,100 in March 2024 following issues with food storage and resident living conditions.
Mar 13, 2024EnforcementPenaltyReport
Administrative Penalty — The facility was issued an administrative penalty regarding violations of food storage and living environment standards.
Oct 31, 2023Routine
Health Code (9 violations)
The facility failed to maintain the minimum four-day supply of staple foods and one-day supply of perishable foods on the premises.
The facility failed to store staple foods in the pantry in an acceptable manner.
The facility failed to maintain outdoor areas in good condition and to keep outdoor areas free of fire or health hazards.
The facility failed to provide safe waste containers in kitchens and hazardous areas.
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
The facility failed to ensure effective hair restraints were worn to prevent food contamination.
The facility failed to have a complete fire safety plan for the protection of everyone in the facility in the event of a fire.
The facility failed to provide a safe and decent living environment.
The facility failed to train all staff in emergency and evacuation procedures prior to their assuming any job responsibilities.
Nov 14, 2018Routine
Life Safety Code (3 violations)
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.
The facility failed to provide operable windows or powered exhaust that is required for all odor-producing rooms.
Ownership & Operations
Who Operates This Facility
Ahr Cedar Park Trs Sub, LLC
for profit
SSMG CEDAR PARK LLC
JESSICA GARZA
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit ssmgrp.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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