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Assisted Living

Sage Mountain Senior Living

Families consistently rate this highly — reviewers highlight beautiful, resort-style facility and grounds. Schedule a visit to confirm the fit.

3499 Grande Vista Dr, Newbury Park · Thousand Oaks, CA 91320145 bedsLicensed & Active
Google rating
4.1/5

based on 52 Google reviews

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4
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Sage Mountain Senior Living Assisted Living in Thousand Oaks, CA — Street View
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What this means for your family

The facility offers a beautiful, high-end environment with excellent dining and social engagement. However, families must be extremely vigilant regarding staffing levels and clinical oversight, as multiple reviews highlight significant delays in care and instances of medical neglect.

Google Reviews

Google Reviews

52 reviews on Google
Sage Mountain Senior Living is frequently praised for its beautiful, resort-style grounds and a highly attentive, kind care team that keeps families well-informed. However, some families have reported serious concerns regarding inconsistent staffing levels and instances of medical neglect, particularly regarding catheter care and response times for assistance.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean9.0Activities9.0MedsN/AMemory7.0Comms8.0Value3.0

Strengths

  • Beautiful, resort-style facility and grounds
  • Attentive and communicative care staff
  • High-quality dining and meal variety
  • Engaging social activities and events

Concerns

  • Inconsistent staffing levels and slow response times (mentioned by 3 reviewers)
  • Neglect of medical/hygiene care (e.g., catheter care)
  • Unprofessional front desk/receptionist demeanor (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'18(1)4.21.0'20(1)3.44.7'22(25)4.63.0'24(8)4.1'25(18)

Distribution · 82 analyzed

5
61
4
5
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1
15

How They Respond to Reviews

50%response rate
Good

The owner uses highly personalized, warm greetings for positive reviews and employs a structured, professional template for negative reviews. While negative responses are empathetic and offer follow-up, they often rely on a standardized corporate persona from a centralized support center.

Questions for Your Tour

  • 1We've heard wonderful things about the resort-style grounds and dining variety here; could you tell us more about how the meal schedule and social activities are organized for residents?
  • 2Since we noticed the management team is very active in communicating with the community, how does the administration typically handle feedback or concerns from families?
  • 3With the beautiful amenities available, what are some of the most popular daily events or outings that residents participate in?
  • 4Could you walk us through your protocols for ensuring consistent, timely assistance with personal hygiene and specialized medical needs, such as catheter care?
  • 5How does the care team manage staffing levels during overnight hours or weekends to ensure response times remain quick for residents?
  • 6In the event of a medical emergency, what is the specific process for notifying the family and coordinating with outside medical providers?

Personalized based on this facility's data


Key Review Excerpts

The Care Team on the 3rd floor is really great. All the caretakers are very nice, and helpful; they communicate with family (me), and keep me abreast of how my much mother is doing from the clinical perspective.

Memory care family member · 2025★★★★★

We were promised care but care was neglected. After only 2 weeks there, our father got a terrible UTI due to catheter neglect. We saw with our our own eyes caregivers unaware how to provide care.

Family member · 2025☆☆☆☆

The chef prepares 5 star meals that are always delicious. My dad says the staff know him by name and he feels like they are family.

Resident's family · 2024★★★★★
Source: 52 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

71total
37 Type A— immediate health risk
33 Type B— non-compliance
Clean record— no deficiencies found
Feb 5, 2026Other
Clean

The inspection was conducted as a Case Management-Incident review following a self-reported Unusual Incident/Injury report. The Licensing Program Analyst interviewed staff and residents, and reviewed documentation related to the alleged incident. No deficiencies were cited in the final report.

Dec 18, 2025Complaint
Clean

The investigation was conducted following a complaint regarding facility staff's failure to notify authorized representatives of resident falls. The allegation was substantiated, confirming that the facility failed to adequately communicate critical incident information to the resident's responsible parties. One deficiency was cited related to failure to keep representatives regularly informed of care activities.

Nov 20, 2025Inspection
Clean

The facility underwent a required annual inspection, which covered general areas, kitchen, and resident rooms. The primary deficiency noted was related to hot water temperatures in resident restrooms, which exceeded safe limits in multiple instances. Immediate corrective action was required for the water temperature controls.

Oct 27, 2025Other
Clean

The inspection was a follow-up Case Management visit concerning a self-reported death of a resident. The Licensing Program Analyst interviewed the Executive Director and reviewed pertinent documents. No specific deficiencies were cited in the provided report text.

Oct 21, 2025Other
Clean

This report documents a follow-up inspection following a complaint investigation concerning a resident's death. The primary deficiency cited relates to a previous violation of resident rights (CCR 87468.2(a)(4)). The report also notes the issuance of a significant civil penalty for the incident that resulted in the resident's death.

Oct 21, 2025Complaint
Clean

This report documents a follow-up inspection following a complaint investigation concerning a resident's death. The primary deficiency cited relates to a previous violation of resident rights (CCR 87468.2(a)(4)). The report also notes the issuance of a significant civil penalty for the incident that resulted in the resident's death.

Aug 28, 2025Other
Clean

The inspection was a Case Management-Incident review following a self-reported report of suspected elder abuse. The primary deficiency cited relates to the delay in medical care for a resident's infected wound, which posed an immediate risk to the resident's health and safety. Corrective action requires the facility to submit a self-certification letter detailing understanding of the cited regulation.

Aug 28, 2025Other
Clean

The inspection was a Case Management-Incident review following a self-reported report of suspected elder abuse. The primary deficiency cited relates to the delay in medical care for a resident's infected wound, which posed an immediate risk to the resident's health and safety. Corrective action requires the facility to submit a self-certification letter detailing understanding of the cited regulation.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sage Mountain Sr. Housing Partners; Agemark Mgmt

Administrator

BETSY MCCOY

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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