Rowan Community, INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 30 Google reviews
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What this means for your family
While Rowan Community receives high praise for its hospice and end-of-life compassionate care, there are serious, recurring reports of neglect and failure to respond to patient call lights. If you are considering this facility, we strongly recommend conducting an unannounced visit and asking specifically about their nurse-to-patient ratios and how they ensure call lights are answered promptly.
Google Reviews
Google Reviews
30 reviews on Google“Rowan Community, Inc. presents a stark contrast in experiences, with some families praising the compassionate, professional staff and clean environment, while others report severe neglect and life-threatening failures. While the facility is often commended for its hospice and long-term care support, multiple recent reviews allege that call lights are ignored and patient needs are disregarded, leading to serious health complications.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate hospice and end-of-life care
- Clean and well-maintained facility
- Professional and dedicated long-term staff
- Effective physical and occupational therapy
Concerns
- Neglect and failure to respond to call lights (mentioned by 3 reviewers)
- Understaffing leading to poor patient monitoring (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that Rowan Community has a strong reputation for compassionate end-of-life and hospice care; could you walk me through how your team coordinates those specialized services for families?
- 2With the recent health inspection results, what specific steps or quality improvement initiatives is the facility currently prioritizing to improve those CMS ratings?
- 3I see that you are very active in responding to feedback online; how do you incorporate that kind of family input into your daily operations and care planning?
- 4What is your current protocol for responding to call lights, and how do you ensure that residents receive timely assistance when they need help with daily tasks?
- 5Given the feedback regarding patient monitoring during busier shifts, how do you ensure that residents are checked on consistently throughout the day and night?
- 6What kind of daily activities or social programs are available to keep residents engaged, and how do you tailor these to different mobility levels?
Personalized based on this facility's data
Key Review Excerpts
“The staff was caring and communicative, it was clean, he said the food was good. He passed away recently and as a veteran of the US Army (Korean War), his gurney was draped with the US flag. and the staff lined the halls as the gurney was taken out.”
“The staff care about the well-being of their patients and several of the staff members are long time employees. We have 2 children at the facility that are suffering from a terrible neurological disease... The staff treat them as such and take care of them like they are their own.”
“Zero stars don't send your loved ones here don't give them money they mistreat their patients and don't answer call lights they caused my dad to get septic shock there's noting positive about this place”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rowan Community has a concerning pattern of recurring deficiencies, with families filing complaints that triggered 11 violations. The facility consistently struggles with fire safety systems, daily care assistance, and resident rights issues across multiple surveys from 2023-2025. While most violations show correction dates, the persistent recurrence of similar problems in fire safety, quality of care, and medication management suggests ongoing operational challenges that warrant careful consideration before placement.
Dec 4, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 22, 2025Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
May 22, 2025Complaint6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 24, 2024Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Apr 24, 2024Complaint2
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jan 10, 2023Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
May 22, 2025
$4,622
Ownership & Operations
Who Operates This Facility
Rowan Community, INC
for profit
Chain Affiliation
Vivage Senior Living
12 facilities nationwide
Chain avg rating: 3.4/5 · Rank 9 of 17
Ownership & Management
Owners
Adams, John
Owner
Brammeier, John
Owner
Dallas, Robert
Owner
Dalton, Kenneth
Owner
Moskowitz, Jay
Owner
Warren, Judith
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit vivage.com
Medicare data downloads
Original nursing home datasets
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