Clermont Park Assisted Living

Strengths

• Warm, welcoming, and friendly community atmosphere
• Professional and attentive rehabilitation therapy team
• Clean, well-maintained building and grounds
• Helpful and knowledgeable sales and admissions staff

Concerns

• Understaffing leading to slow response times for emergency calls (mentioned by 2 reviewers)
• Inconsistent or poor quality of food/dining services (mentioned by 3 reviewers)
• Issues with pharmacy medication management and processing times (mentioned by 2 reviewers)

How They Respond to Reviews

This facility actively engages with reviewer feedback.

Questions for Your Tour

• 1I noticed the community has a very warm and welcoming atmosphere; could you walk me through a typical day to see how residents interact and spend their time together?
• 2Since we want to ensure my family member stays on track with their health, could you explain the current process for medication management and how you ensure accuracy and timely delivery?
• 3We value high-quality nutrition; how do you gather resident feedback on the dining menu, and what steps are you taking to ensure the meals consistently meet everyone's preferences?
• 4When a resident needs assistance, what is the protocol for responding to call lights, and how do you ensure that support is provided promptly during peak hours?
• 5Your rehabilitation team comes highly recommended; how do they coordinate with the nursing staff to support residents who might be recovering from an injury or illness?
• 6How do you maintain the building and grounds to keep them looking so well-cared for, and are there specific common areas where residents tend to gather most often?

Personalized based on this facility's data