Rosegate Village
Strong Medicare quality ratings; families often praise friendly and compassionate staff. Still worth an in-person visit.
based on 55 Google reviews
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What this means for your family
Rosegate Village appears to be two distinct operations under one name; the assisted living side is highly regarded for its social environment and cleanliness, while the rehab and nursing side has faced serious allegations of neglect. If you are considering this facility, please tour the specific unit your loved one will occupy and ask for clear documentation on staffing ratios for that specific department.
Google Reviews
Google Reviews
55 reviews on Google“Rosegate Village receives polarized feedback, with a clear distinction between the assisted living/garden home community and the rehabilitation/nursing care units. While many residents and families praise the assisted living staff, cleanliness, and social activities, several critical reviews highlight significant concerns regarding neglect, understaffing, and poor communication in the healthcare-focused areas. Families should be aware that experiences vary drastically depending on the specific level of care required.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate staff
- Clean and well-maintained facilities
- Robust activity and social schedule
- Welcoming atmosphere for independent residents
Concerns
- Understaffing and neglect in nursing/rehab units (mentioned by 3 reviewers)
- High costs relative to quality of care (mentioned by 2 reviewers)
- Bait and switch regarding apartment quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your activity calendar is quite robust; could you walk me through what a typical social afternoon looks like for a resident?
- 2Given that staffing levels are a top priority for families, what specific steps is Rosegate Village taking to ensure consistent, high-quality care in the nursing and rehab units?
- 3We’ve read that you are active in responding to feedback online; how do you typically handle concerns once a resident or family member brings them to your attention?
- 4Regarding the transition into the facility, how can we ensure that the specific apartment unit we view today is the exact one that will be available upon move-in?
- 5Since medication management is a critical part of daily health, could you explain the oversight process your nursing team uses to ensure accuracy and safety?
- 6With the memory care program being a specialized area, what specific training or certifications do your staff members receive to support residents with cognitive needs?
Personalized based on this facility's data
Key Review Excerpts
“They are NOT equipped or staffed to handle a patient with advanced dementia. Our loved one arrived at Rosegate healthy and confused and left there in kidney failure, malnourished, dehydrated and overmedicated just 11 days after admission.”
“My aunt moved into Rosegate Commons last year. It was a bait and switch situation. She toured a beautiful, remodeled, stainless steel home, was super excited, but ended up with a home with old appliances that don't even match.”
“My 93 year old mother has been at Rosegate since 2017 and she loves it. The staff is kind, there are various activities throughout the day she can choose to participate in and she loves the variety and delicious meals.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rosegate Village has concerning patterns with families filing complaints that led to findings of abuse protection failures and resident rights violations. The facility shows recurring issues with fire safety systems, food safety, and care planning that have persisted across multiple inspections. While most deficiencies show correction dates, recent surveys found ongoing problems with emergency exits and smoke barriers that remain without correction plans, raising safety concerns.
Jan 20, 2026Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jan 15, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 1, 2024Routine7
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nov 1, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 23, 2024Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Rosegate Village
nonprofit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 34 of 91
Ownership & Management
Owners
The Health and Hospital Corporation of Marion County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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