Rochester Center for Rehabilitation and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 210 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 6.0)
- High staff turnover (63%)
- High RN turnover (84%)
Bottom 25% in NY · Critically understaffed (RN) · Worst in CENTERS HEALTH CARE chain · $9,315 in fines
What this means for your family
While the facility's physical therapy department is highly effective for short-term recovery, the recurring reports of neglect, poor hygiene, and slow response times are deeply concerning. If you choose this facility, we strongly recommend daily, unannounced visits to ensure your loved one's basic needs are being met and to monitor their condition closely.
Google Reviews
Google Reviews
210 reviews on Google“The Rochester Center for Rehabilitation and Nursing receives highly polarized feedback, with a stark divide between successful rehab outcomes and reports of severe neglect. While many patients praise the physical therapy team for helping them regain mobility, numerous families report critical issues including poor hygiene, understaffing, and a lack of responsiveness to patient needs. Prospective families should be aware of consistent, serious allegations regarding patient safety and facility cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Helpful and professional administrative staff
- Strong recovery outcomes for short-term rehab patients
Concerns
- Severe neglect and lack of supervision leading to falls (mentioned by 14 reviewers)
- Unsanitary conditions including odors, dirty linens, and pests (mentioned by 12 reviewers)
- Slow or non-existent response to call bells and patient requests (mentioned by 10 reviewers)
- Poor communication and difficulty reaching staff or social workers (mentioned by 8 reviewers)
- Poor food quality and lack of variety (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Since your therapy programs are highly regarded, how do you coordinate with physical and occupational therapists to ensure a smooth transition from rehab to long-term care?
- 2What specific protocols do you have in place to ensure call bells are answered promptly and residents are supervised to prevent falls?
- 3How does the facility manage daily cleaning schedules and linen changes to ensure a fresh and comfortable environment for residents?
- 4Can you tell me more about the meal planning process and how you ensure there is variety and nutritional quality in the daily menu?
- 5What is the best way for family members to stay in regular contact with social workers and the nursing team regarding updates on our loved one?
- 6How does the nursing staff manage medication administration and what steps are taken to ensure accuracy and safety?
Personalized based on this facility's data
Key Review Excerpts
“I was flat out on the bed, and told by doctor's that I would never walk again. Thanks to the rehab team at Rochester Center- I am walking again.”
“He has fallen twice due to lack of supervision. He rings the call bell for assistance and nobody shows up.”
“The entire third floor when I visited reeked of urine. When I called the administrator and they called me back, they said they would let housekeeping know. This is no way a one time event.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 9 deficiencies, indicating ongoing concerns about care quality. The facility has persistent issues with resident rights, care planning and assessment, and daily care assistance that repeat across surveys from 2021 to 2025. While all deficiencies show correction dates, the recurring pattern in core areas like dignified treatment, proper assessments, and basic care assistance suggests systemic challenges that families should carefully evaluate during visits.
Apr 22, 2026Complaint5
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Jan 14, 2025Routine9
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 14, 2025Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Apr 19, 2024Complaint1
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Oct 31, 2023Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Oct 31, 2023Complaint4
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Federal Penalties
Fine
Oct 31, 2023
$9,315
Ownership & Operations
Who Operates This Facility
Rochester Center for Rehabilitation and Nursing
for profit
Chain Affiliation
Centers Health Care
37 facilities nationwide
Chain avg rating: 2.2/5 · Rank 33 of 35 (Worst)
Ownership & Management
Owners
Abramchik, Amir
Owner
Greenberg, David
Owner
Rozenberg, Kenneth
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
210 reviews from families & visitors
Official Website
Visit rochester-center.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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