Arlington Gardens Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 121 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as the rehab team is consistently praised. However, if your loved one requires frequent assistance during the night, you should closely monitor call light response times, as multiple families have reported significant delays during evening hours.
Google Reviews
Google Reviews
121 reviews on Google“Arlington Gardens Care Center is highly regarded by many for its exceptional physical and occupational therapy programs and its clean, modern-looking facility. However, families should be aware of significant, recurring reports regarding slow response times to call lights, particularly during night shifts, and inconsistent communication from the nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Clean and well-maintained facility
- Friendly and compassionate rehabilitation staff
- Professional admissions and administrative team
Concerns
- Slow response to call lights, especially at night (mentioned by 6 reviewers)
- Inconsistent medication administration (mentioned by 3 reviewers)
- Poor communication from nursing and administration (mentioned by 4 reviewers)
- Inconsistent food quality and nutrition (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 124 analyzed
How They Respond to Reviews
The owner relies heavily on a set of repetitive templates and canned phrases for most positive reviews. While they attempt personalization and empathy in a few specific instances, the majority of responses are interchangeable scripts.
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy teams; how do you coordinate those services with the daily nursing care plan?
- 2What steps are in place to ensure that call lights are answered promptly throughout the night, especially when the facility is quieter?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time every day?
- 4Could you tell us more about the dining experience and how you ensure nutritious, high-quality meals are served consistently?
- 5What is the best way for family members to stay in regular communication with the nursing staff and administration regarding updates on our loved one?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy worked hard in trying to get me to walk again, however they could only do so much. The administrative employees are awesome in trying to help in anyway they can to handle situations as they arise in very a profess”
“The facility is very clean; the housekeeping staff does a great job keeping the rooms clean and fresh. I can actually say that the rooms and facility look like the pictures in the flyer.”
“My 87 yr old mother had fallen and fractured her femur. We were lucky to get her admitted to Arlington Gardens Rehab. Everyone, from housekeeping to nursing staff and from kitchen to the office staff take really good care of mom and always greet us with a smile.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Arlington Gardens Care Center shows a concerning pattern with 73 deficiencies across 24 surveys, with families filing complaints triggering 45 of these violations. The facility repeatedly struggles with resident rights issues (particularly discharge procedures), medication management, and quality of care standards. While all deficiencies show correction dates, the high volume of complaints and recurring problems in the same care areas suggest ongoing quality concerns that families should carefully investigate.
Jan 8, 2026Routine14
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet other general requirements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Dec 17, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 20, 2025Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 27, 2025Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 18, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Aug 22, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Oct 20, 2025
$8,281
Ownership & Operations
Who Operates This Facility
Arlington Gardens Care Center
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 165 of 260
Ownership & Management
Owners
Hudson River Opco LLC
Owner · Organization
Bay Bridge Capital Partners, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit arlingtongardenscc.com
Medicare data downloads
Original nursing home datasets
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