Nursing HomeMedicaid Medicare 5-star

Riverview Pointe Care Center

Strong Medicare quality ratings; public reviewers often praise strong rehabilitation and therapy department. Still worth an in-person visit.

9027 Columbia Road, Olmsted Falls, OH 44138|126 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 90 Google reviews

(440) 427-8884 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low staffing rating (2/5 stars)

No Medicare penalties on record · 3 findings in latest survey

Source: Medicare data

What this means for your family

Riverview Pointe Care Center has a strong overall Medicare rating. Public reviewers frequently mention: strong rehabilitation and therapy department and bright, clean, and well-decorated facility. Review the component ratings and current source records before deciding.

Google Reviews

90 public Google reviews available

Riverview Pointe Care Center receives highly polarized feedback, with many families praising the facility's aesthetic, therapy team, and compassionate staff, while others report severe issues with understaffing, hygiene, and neglect. While some reviewers describe a home-like environment where staff go above and beyond, a significant number of critical reviews highlight concerns regarding call-light response times, cleanliness, and poor communication during medical transitions. Families considering this facility should be aware of these inconsistencies and perform a thorough, unannounced visit.

Quality Themes

Tap a score for details

Strengths

Strong rehabilitation and therapy department
Bright, clean, and well-decorated facility
Compassionate and attentive individual staff members
Effective communication for some families

Concerns

Chronic understaffing leading to slow response times (mentioned by 5 reviewers)
Poor hygiene and lack of cleanliness in resident rooms (mentioned by 4 reviewers)
Neglect of basic personal care and hygiene for residents (mentioned by 4 reviewers)
Poor communication and dismissive attitude from staff (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 73 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We've heard wonderful things about your rehabilitation and therapy department; could you tell us more about how that team works with residents to maintain their mobility?
2With so many people praising how bright and clean the common areas are, what is your daily routine for ensuring resident rooms and private spaces stay just as well-maintained?
3How does the nursing team ensure that personal care needs and hygiene are addressed promptly, especially during busier shifts?
4What is the best way for our family to stay in regular, clear contact with the care team regarding any changes in our loved one's condition?
5Could you describe what a typical day of activities and dining looks like for the residents here?
6What specific protocols are in place to handle medical emergencies or sudden changes in health during the overnight hours?

Personalized based on this facility's data

Key Review Excerpts

“The physical therapy facility was falsely advertised with bikes and other equipment basically non-existent. My relative developed bed sores there because of not being shifted or moved from the bed the first 9 days.”

Relative of resident · 2023★☆☆☆☆

“The communication has been amazing as my grandma's healthcare POA. The team worked with us to tweak her care preferences such as time of day she likes to shower or do therapy, meal options, medication adjustments, etc.”

Grandchild/Healthcare POA · 2023★★★★★

“The unit smelled of pee , she sat in her own mess and had no clean clothing. Her bed had dried mess in it.”

Family member · 2022★★★☆☆

Source: 73 Google reviews in the current analysis set; Google reports 90 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.47hrs

63%

Registered nurses for medical care

Total Nursing

3.53hrs

86%

All nurses + aides combined

Staff Turnover

44%

Lower is better (< 30% = good)

RN Turnover

23%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility43.5%

Worse than Avg

Here

43.5%

12.8%

30.1%

Cuyahoga

30.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents needing more daily help over time

↓ Lower is better

This Facility2.8%

Better than Avg

Here

2.8%

13.9%

5.3%

Cuyahoga

5.4%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility29.7%

Worse than Avg

Here

29.7%

19.5%

25.5%

Cuyahoga

19.8%

Residents whose walking got worse

↓ Lower is better

This Facility6.2%

Mixed vs Avgs

Here

6.2%

14.1%

6.1%

Cuyahoga

5.5%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility96.7%

Better than Avg

Here

96.7%

93.5%

92.7%

Cuyahoga

89.3%

Residents vaccinated for the flu

↑ Higher is better

This Facility99.0%

Better than Avg

Here

99.0%

95.5%

94.5%

Cuyahoga

91.9%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility82.2%

Better than Avg

Here

82.2%

79.8%

75.6%

Cuyahoga

66.7%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility84.9%

Better than Avg

Here

84.9%

82.0%

78.5%

Cuyahoga

72.4%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.2%

Cuyahoga

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

14findings in history

Latest survey: 3 · well below OH avg (10.1)

2 complaint-triggered findings

Families have filed complaint reports about this facility, leading to findings involving restraint use and medication services, though both issues appear resolved. The facility shows recurring problems with building safety systems, particularly fire safety and sprinkler maintenance, appearing across multiple surveys from 2019 to 2025. Additional deficiencies include infection control and resident mobility care, but all violations have correction dates indicating the facility addresses identified problems.

Sep 18, 2025Routine5 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Nov 21, 2023Complaint1 finding

0755Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Sep 6, 2023Complaint1 finding

0604Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Oct 6, 2022Routine4 findings

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Oct 3, 2019Routine3 findings

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Riverview Pointe Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Foundations Health Solutions

Chain Size

64 facilities nationwide

Chain avg rating: 4.0/5 · Rank 1 of 60 (Highest rating)

Ownership & Management

Key personnel

Colleran, BrianOfficer / DirectorColleran, BrianOfficer / DirectorKrystowski, JohnOfficer / DirectorFoundations Health Solutions, LLCManagerColleran, BrianManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(440) 427-8884

riverview-pointe.net

9027 Columbia Road

Olmsted Falls, OH 44138

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

90 reviews from families & visitors

Official Website

Visit riverview-pointe.net

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.