Riverview Pointe Care Center
Strong Medicare quality ratings; families often praise strong rehabilitation and therapy department. Still worth an in-person visit.
based on 90 Google reviews
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What this means for your family
While Riverview Pointe has a strong reputation for its rehabilitation therapy team, the recent influx of reviews citing neglect, filth, and poor staff responsiveness is alarming. We strongly recommend that you visit unannounced, specifically checking the cleanliness of resident rooms and observing call-light response times before making a decision.
Google Reviews
Google Reviews
90 reviews on Google“Riverview Pointe Care Center receives highly polarized feedback, with many families praising the facility's aesthetic, therapy team, and compassionate staff, while others report severe issues with understaffing, hygiene, and neglect. While some reviewers describe a home-like environment where staff go above and beyond, a significant number of critical reviews highlight concerns regarding call-light response times, cleanliness, and poor communication during medical transitions. Families considering this facility should be aware of these inconsistencies and perform a thorough, unannounced visit.”
Quality Themes
Tap a score for detailsStrengths
- Strong rehabilitation and therapy department
- Bright, clean, and well-decorated facility
- Compassionate and attentive individual staff members
- Effective communication for some families
Concerns
- Chronic understaffing leading to slow response times (mentioned by 5 reviewers)
- Poor hygiene and lack of cleanliness in resident rooms (mentioned by 4 reviewers)
- Neglect of basic personal care and hygiene for residents (mentioned by 4 reviewers)
- Poor communication and dismissive attitude from staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and therapy department; could you tell us more about how that team works with residents to maintain their mobility?
- 2With so many people praising how bright and clean the common areas are, what is your daily routine for ensuring resident rooms and private spaces stay just as well-maintained?
- 3How does the nursing team ensure that personal care needs and hygiene are addressed promptly, especially during busier shifts?
- 4What is the best way for our family to stay in regular, clear contact with the care team regarding any changes in our loved one's condition?
- 5Could you describe what a typical day of activities and dining looks like for the residents here?
- 6What specific protocols are in place to handle medical emergencies or sudden changes in health during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy facility was falsely advertised with bikes and other equipment basically non-existent. My relative developed bed sores there because of not being shifted or moved from the bed the first 9 days.”
“The communication has been amazing as my grandma's healthcare POA. The team worked with us to tweak her care preferences such as time of day she likes to shower or do therapy, meal options, medication adjustments, etc.”
“The unit smelled of pee , she sat in her own mess and had no clean clothing. Her bed had dried mess in it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports about this facility, leading to findings involving restraint use and medication services, though both issues appear resolved. The facility shows recurring problems with building safety systems, particularly fire safety and sprinkler maintenance, appearing across multiple surveys from 2019 to 2025. Additional deficiencies include infection control and resident mobility care, but all violations have correction dates indicating the facility addresses identified problems.
Sep 18, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nov 21, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 6, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Oct 6, 2022Routine4
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Oct 3, 2019Routine3
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Riverview Pointe Care Center
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 25 of 60 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
90 reviews from families & visitors
Official Website
Visit riverview-pointe.net
Medicare data downloads
Original nursing home datasets
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