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Nursing HomeMedicaid

Allied Services Center City Skilled Nursing

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

80 E. Northampton Street, Wilkes Barre, PA 1870192 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 21 Google reviews

5
4
3
2
1
Allied Services Center City Skilled Nursing Nursing Home in Wilkes Barre, PA — Street View
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What this means for your family

This facility has a strong reputation for successful physical rehabilitation outcomes, which may make it a viable choice for short-term recovery. However, families should be aware of significant administrative and communication challenges; ensure you have a clear, documented plan for billing and therapy goals before admission.

Google Reviews

Google Reviews

21 reviews on Google
Allied Services Center City Skilled Nursing presents a polarized experience for families. While several reviewers praise the rehabilitation team for successful recovery outcomes and personalized care, others report significant administrative frustrations, including poor communication, billing disputes, and difficulty accessing physical therapy services.

Quality Themes

Tap a score for details
FoodN/AStaff6.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms2.0Value1.0

Strengths

  • Effective rehabilitation therapy team
  • Personalized care from nursing staff
  • Positive, upbeat staff attitude

Concerns

  • Poor communication and administrative unresponsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(1)5.02021(16)2.52024(2)3.02025(2)

Distribution · 21 analyzed

5
18
4
1
3
0
2
0
1
2
15 reviews posted between Oct 4, 2021Oct 7, 2021 · 15 were 5-star

How They Respond to Reviews

29%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the high staffing rating, how do your nurses and therapists coordinate to ensure my loved one receives consistent, personalized care throughout the day?
  • 2I noticed there have been some recent health inspection findings; what specific steps is the facility taking to address those areas and ensure ongoing quality of care?
  • 3Since clear communication is so important to our family, could you walk us through your process for keeping families updated on changes in a resident's health or care plan?
  • 4With the rehabilitation team being a noted strength, how do you integrate therapy goals into the daily routine for residents who are here for long-term care?
  • 5What does a typical afternoon look like for residents in terms of social activities and engagement opportunities?
  • 6In the event of a medical emergency, what is your protocol for stabilizing a resident and notifying the family members immediately?

Personalized based on this facility's data


Key Review Excerpts

The nursing team and CNAs immediately got to know him as a person and treated him with personalized care and respect. The on-site rehabilitation team was exceptional!

Long-term resident's family · 2025★★★★★

The hospital said my dad wouldn't be able to walk the stairs leading to his apartment ever again but the therapy team got him back to his old self and he is able to walk all 17 of those step

Rehab patient's family · 2021★★★★★

The Supervisor named Carolyn avoids him and has other nurses calling back to give excuses. The people who work there are no help whatsoever.

Long-term resident's family · 2024☆☆☆☆
Source: 21 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.79hrs
OK
Registered nurses for medical care
Total Nursing
4.69hrs
OK
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility38.1%
Worse than Avg
Here
38.1%
US
19.4%
PA
26.0%
Luzerne
24.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
PA
8.3%
Luzerne
6.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
93.4%
PA
87.1%
Luzerne
96.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
15.4%
PA
17.8%
Luzerne
19.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
PA
93.5%
Luzerne
96.7%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility10.7%
Worse than Avg
Here
10.7%
US
5.3%
PA
6.4%
Luzerne
6.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.7%
Better than Avg
Here
95.7%
US
79.7%
PA
68.7%
Luzerne
83.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.1%
Better than Avg
Here
89.1%
US
81.8%
PA
69.2%
Luzerne
84.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
PA
1.4%
Luzerne
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (10.1)
1 complaint-triggered

This facility shows recurring problems across multiple surveys, with 25 deficiencies spanning clinical care, medication management, and fire safety. The most concerning pattern involves repeated violations for pressure ulcer care and mobility assistance, which have persisted across multiple inspections from 2024 to 2025. Families filed at least one complaint regarding bed-hold notification requirements. While all issues have correction dates, the recurring nature of clinical care deficiencies warrants careful evaluation during your visit.

Nov 14, 2025Routine
9
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Jan 10, 2025Routine
5
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Mar 7, 2024Routine
10
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0622Potential for harm · PatternCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0914Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide bedrooms that don't allow residents to see each other when privacy is needed.

0851Minimal · PatternCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Aug 31, 2023Complaint
1
0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Allied Services Center City Skilled Nursing

Organization Type

nonprofit

Ownership & Management

Owners

Allied Services Personal Care, INC.

Owner · Organization

100%

Allied Health Care Services

Owner (parent company) · Organization

10%

Allied Services Foundation

Owner (parent company) · Organization

10%

Key personnel

Aronica, MichaelOfficer / DirectorBoyle, DouglasOfficer / DirectorConaboy, WilliamOfficer / DirectorDenaples, LouisOfficer / DirectorFranceski, GeraldOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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