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Nursing HomeMedicaid Top Rated

Valencia Gardens Health Care Center

Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.

4301 Caroline Court, Magnolia Center · Riverside, CA 9250650 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 166 Google reviews

5
4
3
2
1
Valencia Gardens Health Care Center Nursing Home in Riverside, CA — Street View
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What this means for your family

This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as their rehab team is consistently rated as top-tier. However, families should closely monitor medication schedules and communicate clearly with case managers to ensure all dietary and personal needs are being met consistently.

Google Reviews

Google Reviews

166 reviews on Google
Valencia Gardens Health Care Center is highly regarded for its exceptional physical and occupational therapy programs and its compassionate, family-like nursing staff. While many families praise the facility's cleanliness and professional rehabilitation results, some reviewers have noted concerns regarding inconsistent medication management, occasional communication gaps with case managers, and the need for room updates.

Quality Themes

Tap a score for details
Food6.0Staff9.0Clean9.0Activities8.0Meds5.0Memory8.0Comms6.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy teams
  • Compassionate and professional nursing staff
  • Clean and well-maintained facility
  • Engaging activities and recreation programs

Concerns

  • Inconsistent response times for call lights during certain shifts (mentioned by 2 reviewers)
  • Issues with medication administration or timing (mentioned by 2 reviewers)
  • Need for updates to patient rooms and furniture (mentioned by 2 reviewers)
  • Food variety and nutritional preferences not always met (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(8)'22(2)'24(31)'26(27)

Distribution · 166 analyzed

5
139
4
14
3
4
2
3
1
6

How They Respond to Reviews

0%response rate
Good

The owner provides personalized responses that specifically reference details from the reviewer's text, such as mentioning specific medical care or staff traits. The administrator also uses the platform to provide direct contact information for potential admissions.

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to maintain their mobility?
  • 2How do you ensure that call lights are answered promptly throughout the day and night, especially during shift changes?
  • 3What is your process for managing medication schedules to ensure everything is administered accurately and on time?
  • 4Could you describe the variety of meals offered and how you accommodate specific nutritional preferences or dietary needs?
  • 5What kind of daily activities and recreation programs do you have in place to keep residents engaged and social?
  • 6In the event of a medical emergency during the night, what are the specific protocols for getting immediate care for a resident?

Personalized based on this facility's data


Key Review Excerpts

My mom had to go to for rehab after breaking her hip and we had heard Valencia Gardens was a great place to go. They didn’t let us down. My mom had physical therapy AND occupational therapy almost every day.

Rehab patient's family · 2026★★★★★

The staff became family, and the PT team was awesome! My sister says that the PT team worked with her daily and because of them, she has her life back.

Long-term resident's family · 2025★★★★★

The facility itself is extremely clean, peaceful, and well maintained, but what truly sets Valentina Gardens apart is the people who work there. You can even tell this is not just a job to them.

Deceased resident's family · 2026★★★★★
Source: 166 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.48hrs
64%
Registered nurses for medical care
Total Nursing
4.37hrs
OK
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
19.5%
CA
13.7%
Riverside
15.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
19.4%
CA
10.7%
Riverside
9.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
12.1%
CA
7.0%
Riverside
6.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
14.4%
CA
10.4%
Riverside
8.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.5%
Worse than Avg
Here
90.5%
US
95.5%
CA
98.2%
Riverside
97.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Riverside
99.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.9%
Better than Avg
Here
99.9%
US
81.8%
CA
94.2%
Riverside
94.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.1%
Worse than Avg
Here
77.1%
US
79.7%
CA
93.2%
Riverside
93.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
CA
1.5%
Riverside
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Well below state avg (15.4)
5 complaint-triggered

This facility has a concerning pattern of repeated infrastructure and safety deficiencies across multiple surveys, with families filing four complaints that triggered inspections for issues including infection control and failure to report suspected abuse. The most recurring problems involve electrical and emergency systems, fire safety equipment, and resident room size requirements. While the facility reports correcting most issues, the persistence of similar deficiencies suggests ongoing operational challenges that warrant careful consideration.

Jul 7, 2025Routine
12
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0041Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

May 28, 2025Complaint
1
0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Apr 9, 2025Complaint
2
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 6, 2024Routine
25
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0032Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0912Minimal · Pattern

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Oct 19, 2023Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 20, 2023Routine
6
0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0912Minimal · Pattern

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Valencia Gardens Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Nahs

Chain Size

12 facilities nationwide

Chain avg rating: 4.0/5 · Rank 2 of 12 (Best)

Ownership & Management

Owners

Nahs Southeast, INC.

Owner · Organization

100%

Nahs Employee Stock Ownership Trust

Owner (parent company) · Organization

Nahs Holding INC

Owner (parent company) · Organization

Key personnel

Hughes, FranklinW-2 Managing EmployeeDahl, BrendenOfficer / DirectorEllis-Sherinian, JamesOfficer / DirectorHughes, FranklinOfficer / DirectorHughes, FranklinOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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