Valencia Gardens Health Care Center
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 166 Google reviews

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What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as their rehab team is consistently rated as top-tier. However, families should closely monitor medication schedules and communicate clearly with case managers to ensure all dietary and personal needs are being met consistently.
Google Reviews
Google Reviews
166 reviews on Google“Valencia Gardens Health Care Center is highly regarded for its exceptional physical and occupational therapy programs and its compassionate, family-like nursing staff. While many families praise the facility's cleanliness and professional rehabilitation results, some reviewers have noted concerns regarding inconsistent medication management, occasional communication gaps with case managers, and the need for room updates.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Compassionate and professional nursing staff
- Clean and well-maintained facility
- Engaging activities and recreation programs
Concerns
- Inconsistent response times for call lights during certain shifts (mentioned by 2 reviewers)
- Issues with medication administration or timing (mentioned by 2 reviewers)
- Need for updates to patient rooms and furniture (mentioned by 2 reviewers)
- Food variety and nutritional preferences not always met (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 166 analyzed
How They Respond to Reviews
The owner provides personalized responses that specifically reference details from the reviewer's text, such as mentioning specific medical care or staff traits. The administrator also uses the platform to provide direct contact information for potential admissions.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to maintain their mobility?
- 2How do you ensure that call lights are answered promptly throughout the day and night, especially during shift changes?
- 3What is your process for managing medication schedules to ensure everything is administered accurately and on time?
- 4Could you describe the variety of meals offered and how you accommodate specific nutritional preferences or dietary needs?
- 5What kind of daily activities and recreation programs do you have in place to keep residents engaged and social?
- 6In the event of a medical emergency during the night, what are the specific protocols for getting immediate care for a resident?
Personalized based on this facility's data
Key Review Excerpts
“My mom had to go to for rehab after breaking her hip and we had heard Valencia Gardens was a great place to go. They didn’t let us down. My mom had physical therapy AND occupational therapy almost every day.”
“The staff became family, and the PT team was awesome! My sister says that the PT team worked with her daily and because of them, she has her life back.”
“The facility itself is extremely clean, peaceful, and well maintained, but what truly sets Valentina Gardens apart is the people who work there. You can even tell this is not just a job to them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
13
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated infrastructure and safety deficiencies across multiple surveys, with families filing four complaints that triggered inspections for issues including infection control and failure to report suspected abuse. The most recurring problems involve electrical and emergency systems, fire safety equipment, and resident room size requirements. While the facility reports correcting most issues, the persistence of similar deficiencies suggests ongoing operational challenges that warrant careful consideration.
Jul 7, 2025Routine12
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
May 28, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Apr 9, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 6, 2024Routine25
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Oct 19, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 20, 2023Routine6
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Ownership & Operations
Who Operates This Facility
Valencia Gardens Health Care Center
for profit
Chain Affiliation
Nahs
12 facilities nationwide
Chain avg rating: 4.0/5 · Rank 2 of 12 (Best)
Ownership & Management
Owners
Nahs Southeast, INC.
Owner · Organization
Nahs Employee Stock Ownership Trust
Owner (parent company) · Organization
Nahs Holding INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
166 reviews from families & visitors
Official Website
Visit valenciagardenshealth.com
Medicare data downloads
Original nursing home datasets
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