Ridgmar Medical Lodge
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 137 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 8.0)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in PRIORITY MANAGEMENT chain · $29,598 in fines
What this means for your family
This facility offers an exceptional social atmosphere and a staff that truly cares about resident well-being. However, families should be very cautious about current infrastructure issues, specifically the reported long-term elevator outages, and should verify that all essential maintenance is up to date before committing.
Google Reviews
Google Reviews
137 reviews on Google“Ridgmar Medical Lodge is highly regarded by many families for its warm, community-oriented atmosphere and exceptional social activities. While many praise the attentive staff and beautiful grounds, recent reviews highlight significant concerns regarding broken elevators and maintenance delays. Families should weigh the excellent social programming against the current issues with facility accessibility and infrastructure repairs.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive staff
- Engaging social events and activities
- Clean and well-maintained common areas
- Friendly and welcoming community atmosphere
Concerns
- Non-functional elevators impacting accessibility (mentioned by 2 reviewers)
- Delays in essential maintenance and repairs (mentioned by 2 reviewers)
- Inconsistency in food quality and service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently use the reviewer's name and reference specific staff members or events mentioned. While they use some brand-standard phrasing, they actively acknowledge the specific details of both positive and negative feedback.
Questions for Your Tour
- 1It's wonderful to see how much the management engages with the community online; how does that same level of communication translate to how you update families on a resident's daily well-being?
- 2We've heard great things about the social atmosphere here, so could you tell us more about the specific types of engaging activities or events planned for the residents each week?
- 3With the recent health inspection findings, what specific steps is the facility taking right now to improve staffing levels and care delivery?
- 4How does the team manage maintenance requests, and are there any current plans to ensure all elevators and facility equipment are fully operational for resident mobility?
- 5Can you walk us through the protocol for handling a medical emergency during the night or over the weekend?
- 6Since food service is such a big part of daily life, how do you ensure consistent quality and nutritional variety for every meal?
Personalized based on this facility's data
Key Review Excerpts
“We were there to visit our cousin and she was having some serious issues breathing so we push the emergency button and the on staff. Caregiver ran upstairs and started taking care of her and called 911 for us and stayed with her until 911 got there.”
“My mother has found not just a retirement center, but a genuine community that feels like home at Ridgmar Place. The exceptional staff, especially Rachel Williams, the Resident Services Director, takes time to know each resident personally, creating an environment where everyone feels valued as an individual.”
“The buildings are beautiful inside with great artwork and decor everywhere and the overall cleanliness would exceed anybody's expectations as far as I can see.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering significant inspections, with 18 of 41 deficiencies stemming from family reports. The facility shows recurring problems with medication management, care planning, and abuse prevention policies that persist across recent surveys from 2024-2025. While the provider has correction dates for all violations, the pattern of ongoing complaints and repeat deficiencies in critical care areas suggests unresolved systemic issues.
Feb 20, 2026Routine7
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 14, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Apr 8, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nov 14, 2024Routine6
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Nov 14, 2024Complaint9
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
May 29, 2024Complaint2
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Aug 14, 2025
$10,361
Fine
Nov 14, 2024
$10,839
Payment Denial
Nov 14, 2024
13-day denial
Fine
Mar 13, 2024
$8,398
Ownership & Operations
Who Operates This Facility
Decatur Hospital Authority
for profit
PMG OPCORIDGMAR LLC
KATHRYN CHAO
Chain Affiliation
Priority Management
38 facilities nationwide
Chain avg rating: 3.0/5 · Rank 18 of 19 (Worst)
Ownership & Management
Owners
Decatur Hospital Authority
Owner · Organization
Bauder, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Boulware, Douglas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Boulware, Steven
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
137 reviews from families & visitors
Official Website
Visit pegasusseniorliving.com
Medicare data downloads
Original nursing home datasets
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