Brookdale Westover Hills
Families consistently rate this highly — reviewers highlight attentive and caring nursing staff. Schedule a visit to confirm the fit.
based on 23 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff, particularly within the Clare Bridge memory care unit. However, families should investigate the facility's maintenance protocols regarding cleanliness and closely monitor the responsiveness of nursing staff to pain management needs.
Google Reviews
Google Reviews
23 reviews on Google“Families generally praise the facility for its warm, attentive staff and the emotional support provided during end-of-life care. However, there are serious concerns regarding hygiene issues like pests and odors, as well as specific reports of inadequate pain management and high entry fees.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Compassionate end-of-life support
- Strong community integration for new residents
- Effective coordination with external doctors
Concerns
- Hygiene and maintenance issues including bugs and odors
- Inadequate pain management and nursing neglect
- High cost and perceived lack of accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how your nursing staff provides such attentive and compassionate care; how do you ensure that level of personalized attention stays consistent for every resident?
- 2How does the facility manage daily cleaning and maintenance schedules to ensure all common areas and resident rooms stay fresh and well-kept?
- 3Could you walk us through your process for coordinating with a resident's external doctors to ensure their medical needs and pain management are always up to date?
- 4What kind of programs or community integration activities do you have in place to help a new resident feel welcome and connected to the group during their first few weeks?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
- 6With the cost of assisted living being a significant factor for our family, how would you describe the overall value and the range of services included in the monthly fee?
Personalized based on this facility's data
Key Review Excerpts
“The staff is friendly and attentive, despite some of the residents acting poorly to them. The onsite nurse coordinates with the physical therapists and the doctor that most people use, and will call if there is the slightest issue.”
“During that time the staff bent over backwards to help and make our last days with my father as pleasant as they could have been under the circumstances.”
“My parents have been in the Brookdale Westover Hills community for 5 years and for the past year, they have and have been in the memory care unit, Clare Bridge. ... On the rare occasion that we were not happy, we have found management to be understanding and responsive to our concerns.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection of Brookdale Westover Hills on July 25, 2024, identified one violation related to Health Code standards regarding resident protection from abuse, neglect, and exploitation. There are currently no enforcement actions on record for this facility.
Jul 25, 2024Routine
Health Code (1 violations)
The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Ownership & Operations
Who Operates This Facility
Bkd Westover Hills, LLC
for profit
AREDDA GOLDEN
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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