The Westmore Senior Living
Families consistently rate this highly — reviewers highlight caring and attentive staff. Schedule a visit to confirm the fit.
based on 73 Google reviews
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What this means for your family
The Westmore is an excellent choice for families seeking a warm, activity-rich environment with highly communicative management. However, you should proactively ask about their current elevator maintenance status and how they are addressing recent reports of inconsistent housekeeping services.
Google Reviews
Google Reviews
73 reviews on Google“The Westmore Senior Living is highly regarded by families for its warm, family-like atmosphere and a dedicated staff that many describe as caring and attentive. While the facility is praised for its beautiful grounds and engaging activity programs, some recent reviews have raised concerns regarding maintenance issues like elevator outages and inconsistent cleanliness in certain apartments.”
Quality Themes
Tap a score for detailsStrengths
- Caring and attentive staff
- Engaging activities and entertainment programs
- Beautifully maintained grounds and facilities
- Strong leadership and management communication
Concerns
- Maintenance and facility upkeep issues (e.g., elevator outages) (mentioned by 2 reviewers)
- Inconsistency in housekeeping and trash removal (mentioned by 2 reviewers)
- Staff turnover affecting service quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently mention specific staff members, family members, and details mentioned in the reviews. They use a warm, empathetic tone that emphasizes community, family, and care.
Questions for Your Tour
- 1We've heard wonderful things about how communicative the leadership team is here; how do you typically keep families updated on their loved one's well-being?
- 2The activity programs sound very engaging—could you walk us through what a typical afternoon of entertainment looks like for the residents?
- 3How does the nursing team approach medication management to ensure everything is handled accurately and consistently every day?
- 4With the beautiful grounds you have here, are there specific outdoor spaces or garden areas where residents enjoy spending time?
- 5In the event of a medical emergency or a sudden change in health, what are the specific protocols for getting immediate care after hours?
- 6How does the facility manage day-to-day maintenance and housekeeping to ensure the building and resident rooms stay in top condition?
Personalized based on this facility's data
Key Review Excerpts
“Our mom has been at the Westmore just short of two years. A decision for the Westmore followed a search that involved 11 different facilities. We made the right choice. Memory Care is something that we needed.”
“The food in the dining room is good and all the employees are friendly and upbeat. We highly recommend The Westmore!”
“I went to visit my 94 year old grandfather yesterday, and the elevator has been out of order for a week, with no estimate for the repairs.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The Westmore Senior Living has had recent inspections identifying several deficiencies related to food safety protocols and Life Safety Code requirements, specifically regarding emergency preparedness plans and equipment maintenance. While many of these issues were corrected within a month of being cited, families should remain aware of the facility's history with emergency documentation and safety system inspections.
Feb 22, 2022Routine15Report
Life Safety Code (15 violations)
The facility failed to have a program to inspect, test, and maintain the fire alarm system and keep records of inspection, testing, and maintenance of the fire alarm system.
The facility failed to conduct and document a risk assessment for potential emergencies or disasters.
The facility failed to include a section addressing communication in the emergency preparedness and response plan.
The facility failed to include a section addressing health and medical needs in the emergency preparedness and response plan.
The facility failed to provide required emergency lighting.
The facility failed to include a section addressing direction and control in the emergency preparedness and response plan.
The facility failed to include a section addressing evacuation in the emergency preparedness and response plan.
The facility failed to provide proper locking devices
The facility failed to ensure heating, ventilating and air-conditioning equipment met the referenced codes and standards.
The facility failed to include a section addressing warning in the emergency preparedness and response plan.
The facility failed to include a section addressing transportation in the emergency preparedness and response plan.
The facility failed to check gas heating systems prior to the heating season and to maintain records of the those checks.
The facility failed to review the plan at least annually to reflect changes in information, within 30 days following a disaster, within 30 days after a drill, and within 30 days after a change in rule or policy.
The facility failed to include a section addressing sheltering arrangements in the emergency preparedness and response plan.
The facility failed to include a section addressing resource management in the emergency preparedness and response plan.
Sep 21, 2021Routine
Health Code (3 violations)
The facility failed to provide safe waste containers in kitchens and hazardous areas.
The facility failed to ensure effective hair restraints were worn to prevent food contamination.
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
Ownership & Operations
Who Operates This Facility
Welltower Tcg Ridea Tenant, LLC
for profit
SAGORA SENIOR LIVING, INC
JULIE PRESTON
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit westmorelife.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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