Willow Ridge Wellness & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 8.0)
Below average in Texas · $374,754 in fines · Abuse citation
What this means for your family
The facility appears to be undergoing positive physical renovations and has a reputation for caring staff and good food. However, you should closely monitor management practices, as recent feedback suggests significant issues with organization and professionalism.
Google Reviews
Google Reviews
13 reviews on Google“Families may find comfort in the facility's recent physical improvements and the high level of care reported by several residents' relatives, particularly regarding staff kindness and food quality. However, there are serious allegations of poor management and a lack of professional organization that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Kind and patient nursing staff
- High-quality, tasty food
- Recent building renovations
- Welcoming and safe environment
Concerns
- Poor management and lack of organization
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
The owner uses repetitive, templated phrases such as 'We appreciate you' to respond to positive reviews. The responses lack specific engagement with the content of the reviews.
Questions for Your Tour
- 1I noticed some recent renovations in the building; how have these updates improved the living spaces for the residents?
- 2We've heard wonderful things about the quality and taste of the meals here; could you tell us more about the dining experience and how much input residents have in the menu?
- 3What specific steps is the facility taking to increase the number of staff members available on each shift to ensure everyone gets the attention they need?
- 4How does the nursing team manage medical emergencies or sudden changes in a resident's health during the overnight hours?
- 5What kind of daily activities or social outings are planned to keep the residents engaged and connected with one another?
- 6I see that the management team is active in communicating with families; how can we best stay in touch with the administration regarding our loved one's care plan?
Personalized based on this facility's data
Key Review Excerpts
“The staff is kind, patient, and genuinely cares about every resident’s well-being. They take the time to provide personalized attention, keep families informed, and make the environment feel safe and welcoming.”
“I experienced the staff at their best as they gave families and friends a fabulous Thanksgiving dinner. Customer service, meeting the needs of each resident and family member. Not to mention the food was really great tasty and well presented.”
“Renovations look great! Can't wait to see it when it's all finished.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 22 complaints triggering inspections at this facility, raising serious concerns about safety, resident protection, and care quality. The most recurring problems involve accident prevention and supervision, failure to promptly notify families of resident injuries or health changes, and inadequate protection from abuse and neglect. While the facility reports correcting most violations, the persistent pattern of complaint-driven deficiencies suggests ongoing quality issues that families should investigate thoroughly before considering placement.
Mar 31, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 29, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 24, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 9, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 29, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Aug 15, 2025
$17,594
Fine
May 29, 2025
$95,680
Fine
May 8, 2025
$14,742
Fine
May 8, 2025
$12,637
Fine
Feb 28, 2025
$12,425
Fine
Apr 27, 2024
$187,136
Fine
Oct 14, 2023
$14,518
Ownership & Operations
Who Operates This Facility
Olneyhamilton Hospital District
for profit
WILLOW RIDGE WELLNESS & REHABILITATION LLC
CECILIA SAUCEDO
Chain Affiliation
Opco Skilled Management
64 facilities nationwide
Chain avg rating: 2.2/5 · Rank 16 of 24
Ownership & Management
Owners
Olney-Hamilton Hospital District
Owner · Organization
Davidovich, Niv
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Hagins, Elizabeth
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kaplan, Esther
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mindle, Adam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sternshein, Jennifer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit willowridgewellness.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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