Ridgewood Center, Genesis Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 74 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (5 vs median 3.0)
Below average in NH · Meets national RN staffing standard · $15,646 in fines
What this means for your family
This facility is frequently praised for its compassionate nursing staff and effective rehabilitation programs, making it a strong contender for recovery. However, families should be aware of significant, recurring issues with communication and phone responsiveness. We strongly recommend visiting in person to verify staffing levels and asking for a clear plan on how the facility handles dietary restrictions and family updates.
Google Reviews
Google Reviews
74 reviews on Google“Ridgewood Center receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services, while others report significant concerns regarding communication and food quality. While many visitors highlight a clean, welcoming environment and attentive care, a recurring pattern of complaints involves difficulty reaching staff by phone and inconsistent meal standards. Families should be prepared for potential challenges with administrative responsiveness and dietary consistency.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility grounds
- Welcoming common areas for family visits
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Consistently poor or cold food quality (mentioned by 6 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Since many families appreciate how clean and well-maintained the grounds are, could you show us the common areas where residents and families can spend time together?
- 2We noticed the nursing staff is often described as very compassionate; how do you ensure that level of personal care is maintained during busy shifts?
- 3How do you manage communication with family members to ensure we are always updated on our loved one's well-being, especially if we can't reach the facility by phone?
- 4What specific steps are taken to ensure meal quality and temperature are consistent for every resident at every meal?
- 5How is medication management handled to ensure accuracy, and what protocols are in place to prevent errors?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The nurses were great! I'm sorry I don't remember their names cuz I just met them but they made Moms 1st night great... got her a fan, extra things for the room.”
“PT/OT, Excellent, I gave them 3 goals when I arrived and they greatly exceeded my expectations. I would definately recommend this facility should you need rehab.”
“My wife was there for a few weeks,the food was very poor, and they were under staffed, at times waited over an hour after pain meds were due..most of the people tried very hard,the physcial therapy was always rushed due to short staffing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a mixed pattern with 11 deficiencies across multiple surveys, including two complaint-triggered issues involving families reporting concerns about infection control and nursing staffing. The most recurring problems involve resident assessment and care planning, infection control, and nursing services. While most deficiencies appear corrected, a recent January 2025 survey found several new issues including care planning, food safety, and medical records management, suggesting ongoing quality challenges that families should investigate during visits.
Feb 11, 2026Routine5
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 8, 2025Routine10
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 21, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 31, 2023Routine4
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Oct 31, 2023Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Oct 19, 2022Routine2
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Jun 21, 2024
$15,646
Ownership & Operations
Who Operates This Facility
Ridgewood Center, Genesis Healthcare
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 118 of 188
Ownership & Management
Owners
Genesis Nh Holdings LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Operations LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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