Bedford Hills Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 91 Google reviews
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What this means for your family
Bedford Hills Center offers excellent rehabilitation services and a dedicated therapy team, making it a strong candidate for short-term recovery. However, families must be vigilant regarding daily care; we strongly recommend visiting at irregular hours to monitor call-button response times and room hygiene, as these remain the most significant areas of concern.
Google Reviews
Google Reviews
91 reviews on Google“Bedford Hills Center receives highly polarized feedback, with many families praising the dedicated therapy teams and compassionate nursing staff, while others report serious concerns regarding neglect and poor communication. While recent reviews highlight improvements in culture and cleanliness, recurring complaints about slow response times, hygiene, and administrative follow-through persist. Families should carefully weigh the strong rehabilitation outcomes against the inconsistent quality of daily care and staffing responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate and attentive nursing staff
- Clean and well-maintained facility environment
- Helpful and professional administrative support
Concerns
- Slow or non-existent response to call buttons and patient needs (mentioned by 5 reviewers)
- Poor hygiene and cleanliness in patient rooms and equipment (mentioned by 4 reviewers)
- Difficulty reaching staff via phone or receiving timely updates (mentioned by 3 reviewers)
- Inconsistent quality of food and dietary management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 93 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Since the physical and occupational therapy teams are so highly regarded here, how do you integrate those services into a resident's daily routine?
- 2I noticed that communication is a top priority for your administrative team; what is the best way for us to receive regular, timely updates on our loved one's health and daily progress?
- 3Could you walk us through your current process for responding to call buttons and ensuring residents receive assistance in a timely manner?
- 4We understand that maintaining a clean environment is a challenge in any facility; what are your specific protocols for ensuring patient rooms and medical equipment are sanitized daily?
- 5I see that you are very active in responding to feedback online; how does that culture of listening to families influence the way you manage dietary preferences and meal quality?
- 6Given the current staffing levels, what is your protocol for managing medication administration to ensure accuracy and consistency for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The therapists were knowledgeable, patient, and encouraging, tailoring his treatment plan specifically to his needs and goals. Every session challenged him just enough to make progress without feeling overwhelmed.”
“It is night and day there. The culture is shifting and I saw the director literally helping out her staff.”
“The staff took the time to get to know her as a person, not just a resident, which meant the world to our family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bedford Hills Center has faced recurring medication management problems, with families filing complaints that triggered inspections revealing significant medication errors in both May and October 2024. The facility also shows repeated issues with resident assessments and rights notifications across multiple surveys. While all deficiencies appear to have correction dates, the pattern of medication safety concerns and complaint-driven inspections warrants careful consideration during your visit.
Aug 21, 2025Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Oct 3, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 31, 2024Routine4
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 22, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 29, 2023Routine6
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Jun 29, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
May 22, 2024
$16,452
Ownership & Operations
Who Operates This Facility
Bedford Hills Center
for profit
Chain Affiliation
603 Healthcare
7 facilities nationwide
Chain avg rating: 2.0/5 · Rank 1 of 7 (Best)
Ownership & Management
Owners
Black Mountain Peak Healthcare, LLC
Owner · Organization
Pr Nh Holdings LLC
Owner (parent company) · Organization
Rr Nh Holdings LLC
Owner (parent company) · Organization
Rausman, Philip
Owner (parent company)
Rausman, Robert
Owner (parent company)
Stevenson, Sean
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit bedfordhillshc.com
Medicare data downloads
Original nursing home datasets
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