Bedford Nursing & Rehabilitation Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 37 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (6 vs median 3.0)
Below average in NH · Below recommended RN staffing · $24,850 in fines · Special Focus Facility (CMS)
What this means for your family
While this facility offers excellent activity programs and compassionate long-term care, the rehabilitation services have received multiple reports of critical understaffing and poor medical oversight. If you are considering this facility for short-term rehab, we strongly recommend asking for a tour of the rehab wing specifically and inquiring about the nurse-to-patient ratio on weekends.
Google Reviews
Google Reviews
37 reviews on Google“Bedford Nursing & Rehabilitation Center receives highly polarized feedback, with long-term residents' families often praising the compassionate staff and engaging activities, while rehab patients and their families frequently report significant issues. Critical concerns include chronic understaffing, poor communication regarding medical needs, and inconsistent quality of care for short-term rehabilitation patients. While the facility is described as having a pleasant atmosphere by some, others highlight a shabby physical environment and failures in basic patient safety and discharge planning.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and varied activity programs
- Compassionate and friendly frontline staff
- Effective long-term care for residents
- Strong physical and occupational therapy outcomes for some
Concerns
- Chronic understaffing leading to neglected care (mentioned by 4 reviewers)
- Poor communication and lack of discharge instructions (mentioned by 2 reviewers)
- Inadequate wound care and medical management (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your activity programs receive a lot of praise; could you walk me through the typical daily schedule and how you encourage residents to participate?
- 2Given the importance of consistent medical oversight, could you explain your current process for managing wound care and ensuring that medication administration is tracked accurately?
- 3We understand that staffing levels can fluctuate; what specific steps is the facility taking to ensure that residents receive timely assistance with their daily needs throughout the day and night?
- 4I see that the facility is active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
- 5Communication is very important to our family; what is the standard protocol for updating us on changes in care or medical status, and who is our primary point of contact?
- 6Since dining is a big part of the resident experience, what measures are being taken to improve the variety and quality of the meals served in the dining room?
Personalized based on this facility's data
Key Review Excerpts
“My dad needed rehab, after breaking his hip, and femur. I will never allow another family member here again. They are very short staffed, to the point that every weekend there was never enough staff to get him out of bed.”
“My wife has been fortunate to have been cared for at BNRC for the past 18 months. She has early-onset Alzheimer’s and has progressed to worsening cognitive and memory issues. Her care was provided by all the warm and caring BNRC staff members, but especially the Activities team.”
“My mom has been a resident for 2 1/2 years. The care she receives is phenomenal! The staff all truly care about their patients iand it shows. Her food is prepared perfectly for her dietary needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing compliance issues across multiple surveys, with recurring problems in medication management, food safety, and fire safety appearing across all three inspection periods. The most concerning pattern involves medication labeling deficiencies found in every survey from 2023-2025, along with repeated food handling violations and fire safety issues including blocked exits and improperly protected cooking areas. One family filed a complaint in 2023 regarding hospice care coordination. While all deficiencies show correction dates, the persistent recurrence of the same issues suggests systemic challenges with maintaining standards.
Dec 17, 2025Routine7
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 3, 2024Routine5
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Dec 15, 2023Routine8
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Dec 15, 2023Complaint1
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Federal Penalties
Fine
Dec 17, 2025
$16,153
Ownership & Operations
Who Operates This Facility
Bedford Nursing & Rehabilitation Center
for profit
Ownership & Management
Owners
Woh LLC
Owner · Organization
Aggcp LLC
Owner (parent company) · Organization
Black Mountain II LLC
Owner (parent company) · Organization
Pr Nh Holdings LLC
Owner (parent company) · Organization
Rr Nh Holdings LLC
Owner (parent company) · Organization
Zmry LLC
Owner (parent company) · Organization
Margulies, Zisha
Owner (parent company)
Stevenson, Sean
Owner (parent company)
Yarmove, Rivka
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit bnrc-hc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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