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Nursing HomeMedicaid Investigative

Bedford Nursing & Rehabilitation Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

480 Donald Street, Bedford, NH 03110102 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 37 Google reviews

5
4
3
2
1
Bedford Nursing & Rehabilitation Center Nursing Home in Bedford, NH — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (6 vs median 3.0)

Below average in NH · Below recommended RN staffing · $24,850 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

While this facility offers excellent activity programs and compassionate long-term care, the rehabilitation services have received multiple reports of critical understaffing and poor medical oversight. If you are considering this facility for short-term rehab, we strongly recommend asking for a tour of the rehab wing specifically and inquiring about the nurse-to-patient ratio on weekends.

Google Reviews

Google Reviews

37 reviews on Google
Bedford Nursing & Rehabilitation Center receives highly polarized feedback, with long-term residents' families often praising the compassionate staff and engaging activities, while rehab patients and their families frequently report significant issues. Critical concerns include chronic understaffing, poor communication regarding medical needs, and inconsistent quality of care for short-term rehabilitation patients. While the facility is described as having a pleasant atmosphere by some, others highlight a shabby physical environment and failures in basic patient safety and discharge planning.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean5.0Activities9.0Meds3.0Memory8.0Comms4.0ValueN/A

Strengths

  • Engaging and varied activity programs
  • Compassionate and friendly frontline staff
  • Effective long-term care for residents
  • Strong physical and occupational therapy outcomes for some

Concerns

  • Chronic understaffing leading to neglected care (mentioned by 4 reviewers)
  • Poor communication and lack of discharge instructions (mentioned by 2 reviewers)
  • Inadequate wound care and medical management (mentioned by 2 reviewers)
  • Poor food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'20(1)'22(2)'24(4)'26(9)

Distribution · 40 analyzed

5
28
4
1
3
0
2
1
1
10

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that your activity programs receive a lot of praise; could you walk me through the typical daily schedule and how you encourage residents to participate?
  • 2Given the importance of consistent medical oversight, could you explain your current process for managing wound care and ensuring that medication administration is tracked accurately?
  • 3We understand that staffing levels can fluctuate; what specific steps is the facility taking to ensure that residents receive timely assistance with their daily needs throughout the day and night?
  • 4I see that the facility is active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
  • 5Communication is very important to our family; what is the standard protocol for updating us on changes in care or medical status, and who is our primary point of contact?
  • 6Since dining is a big part of the resident experience, what measures are being taken to improve the variety and quality of the meals served in the dining room?

Personalized based on this facility's data


Key Review Excerpts

My dad needed rehab, after breaking his hip, and femur. I will never allow another family member here again. They are very short staffed, to the point that every weekend there was never enough staff to get him out of bed.

Rehab patient's family · 2025☆☆☆☆

My wife has been fortunate to have been cared for at BNRC for the past 18 months. She has early-onset Alzheimer’s and has progressed to worsening cognitive and memory issues. Her care was provided by all the warm and caring BNRC staff members, but especially the Activities team.

Long-term resident's family · 2025★★★★★

My mom has been a resident for 2 1/2 years. The care she receives is phenomenal! The staff all truly care about their patients iand it shows. Her food is prepared perfectly for her dietary needs.

Long-term resident's family · 2024★★★★★
Source: 37 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
80%
Registered nurses for medical care
Total Nursing
3.00hrs
73%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
12.1%
NH
12.1%
Hillsborough
6.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
15.4%
NH
17.8%
Hillsborough
11.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.6%
Mixed vs Avgs
Here
23.6%
US
19.4%
NH
26.3%
Hillsborough
16.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NH
96.9%
Hillsborough
98.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility15.5%
Mixed vs Avgs
Here
15.5%
US
14.4%
NH
21.8%
Hillsborough
13.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.2%
Worse than Avg
Here
19.2%
US
15.3%
NH
18.7%
Hillsborough
13.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
NH
83.0%
Hillsborough
93.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
81.8%
NH
86.5%
Hillsborough
95.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
NH
1.4%
Hillsborough
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
1penalties
Above state avg (4.0)
1 complaint-triggered
$24,850 in fines

This facility has ongoing compliance issues across multiple surveys, with recurring problems in medication management, food safety, and fire safety appearing across all three inspection periods. The most concerning pattern involves medication labeling deficiencies found in every survey from 2023-2025, along with repeated food handling violations and fire safety issues including blocked exits and improperly protected cooking areas. One family filed a complaint in 2023 regarding hospice care coordination. While all deficiencies show correction dates, the persistent recurrence of the same issues suggests systemic challenges with maintaining standards.

Dec 17, 2025Routine
7
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 3, 2024Routine
5
0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Minimal · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0882Minimal · PatternCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Dec 15, 2023Routine
8
0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Minimal · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Dec 15, 2023Complaint
1
0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Federal Penalties

Fine

Dec 17, 2025

$16,153

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bedford Nursing & Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

Woh LLC

Owner · Organization

100%

Aggcp LLC

Owner (parent company) · Organization

15%

Black Mountain II LLC

Owner (parent company) · Organization

15%

Pr Nh Holdings LLC

Owner (parent company) · Organization

7%

Rr Nh Holdings LLC

Owner (parent company) · Organization

7%

Zmry LLC

Owner (parent company) · Organization

Margulies, Zisha

Owner (parent company)

Stevenson, Sean

Owner (parent company)

Yarmove, Rivka

Owner (parent company)

Key personnel

603 Healthcare LLCManagerAuletto, AmyManagerPasha, MuhammadManager603 Healthcare LLCAdp of the SnfBedford Snf Realty LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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