Maple Leaf Health Care Center
Strong Medicare quality ratings; families often praise friendly and attentive nursing staff. Still worth an in-person visit.
based on 57 Google reviews
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What this means for your family
While the facility offers a welcoming atmosphere and efficient check-in, recent reports of medication errors and hygiene issues are concerning. We strongly recommend requesting a tour of the specific room your loved one would occupy to ensure privacy and cleanliness meet your standards, and ask specifically about their protocol for medication administration.
Google Reviews
Google Reviews
57 reviews on Google“Maple Leaf Health Care Center receives highly polarized feedback, with many families praising the friendly staff and efficient security check-in process. However, significant concerns exist regarding inconsistent care quality, poor food standards, and cleanliness issues in some areas. Families should be aware that experiences appear to vary greatly depending on the specific wing or staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing staff
- Efficient, secure visitor check-in system
- Warm, home-like atmosphere
- Active engagement in resident activities
Concerns
- Poor quality and quantity of food (mentioned by 5 reviewers)
- Lack of cleanliness and hygiene (mentioned by 3 reviewers)
- Inconsistent nursing care and medication management (mentioned by 3 reviewers)
- Overcrowded rooms and lack of privacy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a very active calendar; could you walk me through what a typical afternoon of resident engagement looks like?
- 2With the current staffing levels, how does the team ensure that medication management remains consistent and timely for every resident?
- 3We understand that dining is a major part of the daily experience; what steps are you taking to improve the variety and quality of the meals served?
- 4Could you show us how the facility maintains cleanliness and hygiene standards in the resident rooms and common areas?
- 5Given the room layouts, how does the staff balance the need for a community atmosphere with ensuring residents have enough privacy and personal space?
- 6In the event of a sudden medical change, what is your specific protocol for communicating with family members and coordinating with outside physicians?
Personalized based on this facility's data
Key Review Excerpts
“Staff was very patient with my great Aunt she was very confused today. She is now on Hospice care. She was not awake to order dinner but the nurses aide came with her dinner and she said but I didn’t order dinner, she said I know Sheila but I know you like your grilled cheese my Aunt just smiled and said yes I do!”
“My sister,83 with Parkinson's disease is a resident there,private room and has outstanding care. All concerns, are always corrected.”
“I'm happy and thankful that Wally gets totally taken care of there. He loves his BINGO! My only complaint is that he is in a room with 3 others and has no room to move around and forget about any privacy at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Maple Leaf Health Care Center shows a pattern of recurring deficiencies in medication management and emergency systems across multiple surveys, with medication labeling issues appearing in both 2024 and 2025 inspections and generator problems persisting across the same period. The facility also had issues with infection control programs and resident assessments in the most recent survey. While all deficiencies were corrected, the recurring problems in key safety areas warrant careful consideration during your visit.
Mar 4, 2026Routine2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 24, 2025Routine12
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 25, 2024Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Jan 27, 2023Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Maple Leaf Health Care Center
for profit
Ownership & Management
Owners
Nh3 Opco Holdco LLC
Owner · Organization
Pepper, Yehuda
Owner
Schwarcz, Elliot
Owner
Esnh LLC
Owner (parent company) · Organization
Jpnh LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit mapleleafhcc.com
Medicare data downloads
Original nursing home datasets
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