Nursing HomeMedicaid Medicare 5-star

Maple Leaf Health Care Center

Strong Medicare quality ratings; public reviewers often praise friendly and attentive nursing staff. Still worth an in-person visit.

198 Pearl Street, Manchester, NH 03104|114 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 57 Google reviews

(603) 669-1660 Directions Website

Street View

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low staffing rating (2/5 stars)

No Medicare penalties on record · 2 findings in latest survey

Source: Medicare data

What this means for your family

Maple Leaf Health Care Center has a strong overall Medicare rating. Public reviewers frequently mention: friendly and attentive nursing staff and efficient, secure visitor check-in system. Review the component ratings and current source records before deciding.

Google Reviews

57 public Google reviews available

Maple Leaf Health Care Center receives highly polarized feedback, with many families praising the friendly staff and efficient security check-in process. However, significant concerns exist regarding inconsistent care quality, poor food standards, and cleanliness issues in some areas. Families should be aware that experiences appear to vary greatly depending on the specific wing or staff members involved.

Quality Themes

Tap a score for details

Strengths

Friendly and attentive nursing staff
Efficient, secure visitor check-in system
Warm, home-like atmosphere
Active engagement in resident activities

Concerns

Poor quality and quantity of food (mentioned by 5 reviewers)
Lack of cleanliness and hygiene (mentioned by 3 reviewers)
Inconsistent nursing care and medication management (mentioned by 3 reviewers)
Overcrowded rooms and lack of privacy (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 49 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1I noticed the facility has a very active calendar; could you walk me through what a typical afternoon of resident engagement looks like?
2With the current staffing levels, how does the team ensure that medication management remains consistent and timely for every resident?
3We understand that dining is a major part of the daily experience; what steps are you taking to improve the variety and quality of the meals served?
4Could you show us how the facility maintains cleanliness and hygiene standards in the resident rooms and common areas?
5Given the room layouts, how does the staff balance the need for a community atmosphere with ensuring residents have enough privacy and personal space?
6In the event of a sudden medical change, what is your specific protocol for communicating with family members and coordinating with outside physicians?

Personalized based on this facility's data

Key Review Excerpts

“Staff was very patient with my great Aunt she was very confused today. She is now on Hospice care. She was not awake to order dinner but the nurses aide came with her dinner and she said but I didn’t order dinner, she said I know Sheila but I know you like your grilled cheese my Aunt just smiled and said yes I do!”

Long-term resident's family · 2026★★★★☆

“My sister,83 with Parkinson's disease is a resident there,private room and has outstanding care. All concerns, are always corrected.”

Long-term resident's family · 2025★★★★☆

“I'm happy and thankful that Wally gets totally taken care of there. He loves his BINGO! My only complaint is that he is in a room with 3 others and has no room to move around and forget about any privacy at all.”

Long-term resident's family · 2025★★★☆☆

Source: 49 Google reviews in the current analysis set; Google reports 57 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.53hrs

71%

Registered nurses for medical care

Total Nursing

3.21hrs

78%

All nurses + aides combined

Staff Turnover

44%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents needing more daily help over time

↓ Lower is better

This Facility6.8%

Better than Avg

Here

6.8%

14.4%

21.8%

Hillsborough

21.3%

Residents with depression symptoms

↓ Lower is better

This Facility24.7%

Worse than Avg

Here

24.7%

12.1%

Hillsborough

10.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility15.3%

Better than Avg

Here

15.3%

19.4%

26.3%

Hillsborough

25.8%

Residents whose walking got worse

↓ Lower is better

This Facility10.4%

Better than Avg

Here

10.4%

15.3%

18.7%

Hillsborough

17.8%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

96.9%

Hillsborough

98.6%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility25.2%

Worse than Avg

Here

25.2%

19.5%

19.1%

Hillsborough

21.4%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.4%

Better than Avg

Here

98.4%

81.8%

86.5%

Hillsborough

92.6%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility95.6%

Better than Avg

Here

95.6%

79.8%

83.0%

Hillsborough

89.8%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

1.6%

1.4%

Hillsborough

0.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

11findings in history

Latest survey: 2 · well below NH avg (4.0)

Maple Leaf Health Care Center shows a pattern of recurring deficiencies in medication management and emergency systems across multiple surveys, with medication labeling issues appearing in both 2024 and 2025 inspections and generator problems persisting across the same period. The facility also had issues with infection control programs and resident assessments in the most recent survey. While all deficiencies were corrected, the recurring problems in key safety areas warrant careful consideration during your visit.

Mar 4, 2026Routine2 findings

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jan 24, 2025Routine6 findings

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jan 25, 2024Routine3 findings

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0036Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Maple Leaf Health Care Center

Organization Type

for profit

Ownership & Management

Owners

Nh3 Opco Holdco LLC

Owner · Organization

Pepper, Yehuda

Owner

Schwarcz, Elliot

Owner

Esnh LLC

Owner (parent company) · Organization

50%

Jpnh LLC

Owner (parent company) · Organization

50%

Key personnel

Dwight Mortgage Trust LLC5% or Greater Security InterestSkafas, BethW-2 Managing EmployeeMatera Health LLCManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(603) 669-1660

mapleleafhcc.com

198 Pearl Street

Manchester, NH 03104

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

57 reviews from families & visitors

Official Website

Visit mapleleafhcc.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.