El Cerrito Royale

The complaint investigation substantiated allegations that staff were locking residents in their rooms. The primary deficiency cited relates to the personal right of residents to leave the facility at any time and not be confined to their rooms. Corrective action requires staff retraining and submission of proof of training completion by the specified due date.

The report details two separate complaint investigations conducted on 05/30/2025. The first investigation found the allegation of resident wandering to be SUBSTANTIATED, citing deficiencies in staffing and supervision (CCR 87463(j)). The second investigation found both allegations (soiled resident, expired supplies) to be UNSUBSTANTIATED. Overall, the facility has critical deficiencies related to resident supervision and staffing.

The report details two separate complaint investigations conducted on 05/30/2025. The first investigation found the allegation of resident wandering to be SUBSTANTIATED, citing deficiencies in staffing and supervision (CCR 87463(j)). The second investigation found both allegations (soiled resident, expired supplies) to be UNSUBSTANTIATED. Overall, the facility has critical deficiencies related to resident supervision and staffing.

This was a Complaint Investigation Report concerning allegations of unlawful resident eviction. The investigation substantiated the allegation, finding that the notice provided to the resident was deficient. The primary deficiency cited relates to failure to include specific details regarding the reasons for the notice to quit as required by CCR 87224(d).