Rialto Post Acute Center
Strong Medicare quality ratings; families often praise compassionate physical and occupational therapy staff. Still worth an in-person visit.
based on 64 Google reviews
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What this means for your family
This facility's therapy team is frequently noted as a strength, which may be beneficial for short-term rehabilitation. However, the recent pattern of severe neglect, specifically regarding hygiene and unresponsive call buttons, is a major red flag that requires immediate investigation during any facility tour.
Google Reviews
Google Reviews
64 reviews on Google“Families should exercise extreme caution, as recent reviews describe severe negligence, including failure to provide hygiene care, unaddressed falls, and even cases of septic shock. While some long-term residents and specific therapists have praised the facility's kindness and rehabilitation quality, the overwhelming recent trend highlights critical failures in nursing responsiveness and sanitation.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate physical and occupational therapy staff
- Kindness from specific nursing individuals
- Cleanliness in certain areas during previous years
Concerns
- Severe neglect regarding hygiene and diaper changes (mentioned by 5 reviewers)
- Unresponsive call buttons and slow nursing response (mentioned by 4 reviewers)
- Strong unpleasant odors (urine/feces) in hallways (mentioned by 4 reviewers)
- Failure to document or report patient falls (mentioned by 2 reviewers)
- Poor food quality and lack of variety (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your physical and occupational therapy teams; how do they work with residents to help them regain their independence?
- 2With the recent changes in state inspections, what specific steps is the facility taking to improve hygiene standards and ensure regular care for residents?
- 3How does the nursing team manage call buttons and response times to ensure no resident is left waiting for assistance?
- 4What specific protocols are in place to ensure that every fall or medical incident is documented and communicated immediately to the family?
- 5Could you tell me more about the dining experience, specifically how you are working to improve food variety and nutritional quality?
- 6What does a typical day of social activities and engagement look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“My mom and I arrived to find that my dad had not been changed, hadn’t been eating/drinking but wasn’t hooked to an IV, and was crying in pain. As it turns out, he had begun the process of SEPTIC SHOCK, acquired over time at this facility.”
“The therapy is great but the nursing is horrible. Being a Kaiser patient you would thought you would be placed in a better environment for rehabilitation.”
“The experience I had with Victoria from occupational therapy five stars,answered all my questions and went above and beyond the call of duty to help me and get me ready to go back home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recurring issues in resident dignity and safety, medication management, and accident prevention. The facility shows a pattern of deficiencies across resident rights, quality care, and pharmacy services, though all violations have been corrected when identified. Recent complaints in 2025-2026 involved accident hazards and treatment concerns, suggesting ongoing challenges despite remediation efforts.
Mar 16, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 8, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 8, 2026Routine12
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
May 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 2, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Apr 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 8, 2026
$23,600
Fine
Apr 11, 2025
$8,281
Payment Denial
Apr 11, 2025
25-day denial
Ownership & Operations
Who Operates This Facility
Rialto Post Acute Center
for profit
Chain Affiliation
Serrano Group
11 facilities nationwide
Chain avg rating: 2.3/5 · Rank 6 of 11
Ownership & Management
Owners
Rialto Healthcare LLC
Owner · Organization
Rialto Op Co LLC
Owner · Organization
Bl Rialto LLC
Owner (parent company) · Organization
Lynn Stanton LLC
Owner (parent company) · Organization
Myaame LLC
Owner (parent company) · Organization
Rialto Partners LLC
Owner (parent company) · Organization
Fensterman, Howard
Owner (parent company)
Jacobs, Dov
Owner (parent company)
Taub, Judah
Owner (parent company)
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit rialtohealth.com
Medicare data downloads
Original nursing home datasets
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