Mountain View Residential Care

COMPLAINT INVESTIGATION REPORT

FACILITY EVALUATION REPORT

This report details a complaint investigation conducted regarding food supply adequacy and bathroom maintenance. The investigator found that the allegations were unsubstantiated after inspecting the facility and interviewing residents and staff. No deficiencies were cited in this report.

The inspection revealed multiple deficiencies across several critical areas. Type A deficiencies were cited regarding unsafe hot water temperatures and missing required medical documentation (Physician Report, MAR). Type B deficiencies included unsafe exit doors, missing resident furniture, and deficiencies in staff records (CPR certification). Immediate corrective action is required for several items to ensure resident safety and compliance.

COMPLAINT INVESTIGATION REPORT

COMPLAINT INVESTIGATION REPORT

The inspection revealed multiple deficiencies across several areas, including immediate health risks related to unsecured chemicals and unsafe facility conditions. Key issues noted were improper storage of cleaning supplies, maintenance failures such as dust buildup and broken bathroom tiles, and critical safety concerns regarding water temperature and blocked exits. Multiple follow-up deficiencies were cited requiring corrective action by specific dates.

This report details a Complaint Investigation conducted following an initial complaint received on 06/01/2021. The investigation found that both allegations—inadequate cleaning services and staff yelling at residents—were unsubstantiated based on the evidence gathered during the visit.