Retreat at Wellmore of Lexington
Strong Medicare quality ratings; families often praise engaging and diverse activity programs. Still worth an in-person visit.
based on 130 Google reviews

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What this means for your family
Wellmore offers an exceptional lifestyle program and dining experience that many residents truly enjoy. However, given the recurring reports of medication errors and slow response times, we strongly advise families to conduct unannounced visits and specifically ask for the current staff-to-resident ratio in the unit your loved one will occupy. Ensure you have a clear plan for medical oversight, as some families have found communication regarding health transitions to be lacking.
Google Reviews
Google Reviews
130 reviews on Google“Wellmore of Lexington is a high-end senior living community that receives significant praise for its beautiful campus, engaging activity programs, and high-quality dining services. However, families should be aware of a recurring pattern of complaints regarding inconsistent staffing levels, communication lapses during medical transitions, and occasional failures in medication management. While many residents and their families report a thriving, supportive environment, others have expressed serious concerns about the quality of care in the rehab and memory care units.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and diverse activity programs
- High-quality dining and restaurant-style service
- Beautiful, well-maintained campus and facilities
- Compassionate and dedicated individual staff members
Concerns
- Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
- Medication management errors or missed doses (mentioned by 3 reviewers)
- Poor communication regarding discharge planning and billing (mentioned by 4 reviewers)
- Lack of responsiveness from management/administration (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 133 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility offers a wide variety of activities; could you walk me through what a typical week of programming looks like for a resident?
- 2Since medication management is a top priority for our family, could you explain the specific protocols and double-check systems you have in place to ensure accuracy?
- 3When it comes to daily care, how does your team manage staffing levels to ensure that residents receive timely assistance when they press their call buttons?
- 4I see that your team actively engages with feedback online; what is your preferred process for families to communicate directly with management regarding billing or care updates?
- 5Given the beautiful campus here, how do you balance the restaurant-style dining experience with the individual nutritional or dietary needs of the residents?
- 6What is your protocol for keeping families informed during the discharge planning process to ensure a smooth transition for the resident?
Personalized based on this facility's data
Key Review Excerpts
“My father in law came here three years ago. He first started out in skilled nursing and moved his way up to Assisted Living where he spent the rest of his days. The Administration, the nursing station, the dining room, the housekeeping were excellent in their services.”
“Mom called and and said, 'This is Hellmore.' Fortunately she doesn't have a significant memory impairment, so she's been able to tell me about the multiple occasions when she hasn't gotten any of her medication including PRN Tylenol. She was told to push her call button, but no one responds.”
“Wellmore has been a huge blessing to our family. The many transitions of getting older don't tend to give you important dates ahead of time to put on your calendar... we are thankful for God's mercy over my mom and the consistent kindness that she has been shown by the entire staff at Wellmore.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
3
measures
8
measures
5
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed a complaint that triggered findings about medication management, which has been the most persistent problem area alongside food safety across multiple surveys. The facility has faced repeated issues with medication errors, drug labeling, and food handling, though most deficiencies have been corrected. While nursing care and infection control problems from 2022 appear resolved, the ongoing medication and dietary concerns warrant careful discussion during visits.
May 22, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 31, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 3, 2022Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
May 22, 2025
$16,153
Ownership & Operations
Who Operates This Facility
Retreat at Wellmore of Lexington
for profit
Ownership & Management
Owners
Wellmore LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
130 reviews from families & visitors
Official Website
Visit well-more.com
Medicare data downloads
Original nursing home datasets
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