Reo Vista Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 215 Google reviews
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What this means for your family
This facility offers exceptional physical and occupational therapy that can significantly aid in post-surgery recovery. However, families must be extremely vigilant about monitoring hygiene and call-light response times, as multiple reviewers have noted significant lapses in care during certain shifts.
Google Reviews
Google Reviews
215 reviews on Google“Families considering Reo Vista Healthcare Center will find a facility highly praised for its exceptional physical and occupational therapy teams and a warm, family-like atmosphere. However, there are significant, recurring reports of understaffing, particularly regarding slow response times to call lights and concerns about patient neglect during certain shifts. While many residents enjoy the cleanliness and social activities, prospective families should be prepared to advocate closely for their loved ones regarding medication and hygiene needs.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Warm, attentive, and caring nursing staff
- Clean and well-maintained environment
- Engaging social activities and community events
- Welcoming and professional administrative/reception staff
Concerns
- Slow response times to call lights/assistance requests (mentioned by 6 reviewers)
- Understaffing leading to patient neglect or hygiene issues (mentioned by 4 reviewers)
- Overcrowded rooms (3 patients per room) (mentioned by 3 reviewers)
- Communication issues with administration and doctors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 214 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often naming specific staff members mentioned by the reviewer. For negative reviews, the owner uses an empathetic tone to acknowledge concerns and frequently invites direct communication to resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about your therapy teams; how do the physical and occupational therapists work with residents to help them maintain their independence?
- 2How does the nursing team manage call light response times during the busier shifts to ensure everyone gets help promptly?
- 3Could you tell us more about the daily social activities and community events available to keep residents engaged and connected?
- 4What is the process for communicating important medical updates or changes in care between the doctors, the administration, and our family?
- 5We noticed the facility is very well-maintained; how do you manage room assignments to ensure residents have a comfortable and private space?
- 6In the event of a medical emergency after hours, what is the protocol for contacting both the on-call physician and the family?
Personalized based on this facility's data
Key Review Excerpts
“The Reo Vista team did such an excellent job helping my dad start walking again following several surgeries. I am so grateful to the entire staff for their responsiveness and attentiveness.”
“I’ve never experienced a bad with the staff, my mother was always well taken care of. Trust me I never anno”
“The staff is usually quick to res”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
REO Vista Healthcare Center shows concerning patterns with 72 deficiencies across 20 surveys, including 26 triggered by family complaints. Recurring issues involve care planning and resident assessments, accident prevention and safety supervision, and medication management. While the facility has corrected all cited deficiencies, the persistent complaint patterns—particularly around basic care standards and safety—suggest ongoing quality concerns that families should investigate thoroughly before considering placement.
Apr 23, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 18, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 13, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 9, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 30, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Oct 19, 2023
$11,391
Payment Denial
Oct 19, 2023
13-day denial
Ownership & Operations
Who Operates This Facility
Reo Vista Healthcare Center
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 81 of 260
Ownership & Management
Owners
Hudson River Opco LLC
Owner · Organization
Bay Bridge Capital Partners, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
215 reviews from families & visitors
Official Website
Visit reovista.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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