Paradise Valley Health Care
Strong Medicare quality ratings; families often praise engaging and energetic activities department. Still worth an in-person visit.
based on 287 Google reviews
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What this means for your family
This facility is an excellent choice for patients needing intensive rehabilitation or those who thrive on social engagement, thanks to their industry-leading activities program. However, if your loved one requires high-frequency nursing interventions, you should specifically inquire about the responsiveness of the night and weekend nursing staff to ensure their needs are met promptly.
Google Reviews
Google Reviews
287 reviews on Google“Families considering Paradise Valley Health Care can expect exceptional engagement through a highly praised activities department and a dedicated rehabilitation team. While the nursing staff is frequently described as compassionate and professional, some reviewers have raised serious concerns regarding hygiene, responsiveness to call buttons, and food quality.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and energetic activities department
- Skilled and attentive physical/occupative therapy
- Compassionate and professional nursing staff
- Clean and welcoming environment
Concerns
- Slow response times to call buttons and nursing assistance (mentioned by 3 reviewers)
- Inconsistent food quality and variety (mentioned by 3 reviewers)
- Issues with hygiene and patient care (e.g., diaper changes) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 242 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently mention specific staff members and departments named in the reviews. They demonstrate empathy and warmth, often using religious or heartfelt language to connect with residents and families.
Questions for Your Tour
- 1We've heard wonderful things about your activities department; could you tell us more about the types of energetic programs available to keep residents engaged?
- 2Since we want to ensure our loved one is always comfortable, what steps are in place to ensure timely responses to call buttons and assistance with personal hygiene needs?
- 3How would you describe the current variety and quality of the daily meal service and dining options for residents?
- 4We noticed the facility is very well-maintained and clean; how does the team manage daily upkeep to keep the environment so welcoming?
- 5In the event of a medical emergency during the night, what is the protocol for ensuring immediate nursing care is available?
- 6We appreciate how much the management engages with the community through reviews; how does the leadership team incorporate resident and family feedback into daily operations?
Personalized based on this facility's data
Key Review Excerpts
“The programs and activities have given her the ability to thrive.”
“The food could be better. It's palatable. Gordon Ramsay would probably tell them to put up their pots and pans and tell them to throw their aprons in the trash and to back away from the stove”
“I was admitted to Paradise Valley Health Care Center in January 2023 for a serious hip injury. The entire staff - nurses, nurse assistants, physical therapists, administration and activities staff were excellent - very kind, efficient and fun!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
10
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Paradise Valley Health Care shows significant recurring issues across multiple areas, with families filing four complaints that triggered investigations. The facility has persistent problems with care planning, infection control, and fire safety systems that appear repeatedly across surveys from 2021 to 2024. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like resident care planning and safety systems suggests ongoing operational challenges that families should carefully consider.
Jan 8, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 21, 2024Routine11
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Apr 16, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Dec 21, 2023Routine14
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
May 7, 2021Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Federal Penalties
Fine
Jan 24, 2024
$10,036
Ownership & Operations
Who Operates This Facility
Paradise Valley Health Care
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 13 of 260 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
287 reviews from families & visitors
Official Website
Visit pvhcc.com
Medicare data downloads
Original nursing home datasets
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