Regent Park Rehabilitation and Healthcare
Strong Medicare quality ratings; families often praise clean and modern facility environment. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
Regent Park offers a modern environment with effective physical therapy, which many families appreciate. However, given the serious reports of medication errors and poor communication, we strongly advise families to conduct frequent, unannounced visits and maintain close oversight of their loved one's medication administration and clinical care plan.
Google Reviews
Google Reviews
25 reviews on Google“Regent Park Rehabilitation and Healthcare receives highly polarized feedback, with some families praising the facility as a blessing while others report serious concerns regarding patient safety and clinical competence. While some reviewers highlight excellent therapy and a clean environment, others describe distressing experiences involving medication errors, neglect, and poor communication with management.”
Quality Themes
Tap a score for detailsStrengths
- Clean and modern facility environment
- Effective physical and occupational therapy
- Friendly and attentive staff members
- Responsive admissions and administrative support
Concerns
- Medication management errors and lack of patient autonomy (mentioned by 2 reviewers)
- Inadequate clinical care leading to hospital readmission or health decline (mentioned by 3 reviewers)
- Poor communication and responsiveness from management regarding patient concerns (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the focus on physical and occupational therapy here, how do you coordinate those sessions with a resident's daily routine to ensure they aren't missing out on social activities?
- 2Could you walk me through the specific protocols in place to ensure accuracy and safety when managing and administering medications for residents?
- 3What is the standard process for families to receive updates or voice concerns, and how do you ensure that communication remains consistent and responsive?
- 4What steps are taken to promote resident autonomy and ensure that my loved one feels they have a voice in their own daily care plan?
- 5When a resident experiences a change in health status, what is your internal process for evaluating the situation to prevent unnecessary hospital readmissions?
- 6I noticed your facility has a high CMS rating for health inspections; what specific practices do you prioritize to maintain such a clean and safe environment for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The facility and staff were wonderful and included family in the process. We had a care meeting where they were practical regarding goals and took the patient and family goals and incorporated them.”
“The facility is clean and inviting, unlike other facilities that are more like hospitals. The staff is very friendly and helpful, the food, according to my father, is very good, and most importantly, he received very good care and physical/occupational therapy.”
“The most concerning thing was a medication error and a nurse that thought she was clever (oh the smirk!) tricking me into drinking a laxative (that I had refused, not needing it anymore) thinking it was a cup of water to take my other pills.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who fell and were seriously hurt
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recent concerns about medication management, resident safety, and care quality being most frequent. The facility shows recurring problems with fire safety systems, emergency preparedness, and electrical issues across multiple surveys, though most deficiencies appear to have correction plans in place. Consider visiting to assess current conditions firsthand.
Feb 11, 2026Routine21
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 7, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 10, 2024Routine14
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Apr 10, 2024Complaint10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 7, 2022Routine11
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Ownership & Operations
Who Operates This Facility
Regent Park Rehabilitation and Healthcare
for profit
Ownership & Management
Owners
Legend Senior Properties
Owner · Organization
R Park Associates LLC
Owner · Organization
Brooks, Philip
Owner
Buchanan, Timothy
Owner
Warren, Brian
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit regentparkrehab.net
Medicare data downloads
Original nursing home datasets
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