Center at Waterfront LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 104 Google reviews

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What this means for your family
The Center at Waterfront is an excellent choice for intensive physical and occupational therapy, as evidenced by numerous successful recovery stories. However, families must be highly involved; multiple reviewers reported critical failures in medication management and responsiveness to call lights. We strongly recommend that you maintain a daily presence to oversee your loved one's care and ensure that basic needs are being met, especially if they have dementia.
Google Reviews
Google Reviews
104 reviews on Google“The Center at Waterfront is a visually impressive facility that receives high praise for its physical and occupational therapy departments, which many families credit for successful recoveries. However, the facility faces significant, recurring criticism regarding inconsistent nursing care, medication management errors, and slow response times to call lights. Families should be aware that while the rehab services are strong, the quality of daily patient care and communication can be highly variable depending on the shift and staff availability.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Modern, clean, and resort-like facility
- Compassionate and attentive individual staff members
- Strong support for post-surgical recovery
Concerns
- Medication management errors and delays (mentioned by 8 reviewers)
- Slow or non-existent response to call lights (mentioned by 7 reviewers)
- Understaffing leading to neglect of basic needs (hygiene, hydration) (mentioned by 6 reviewers)
- Poor communication between departments and with families (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; how do you tailor those sessions to help residents regain their independence after surgery?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on a consistent schedule?
- 3How do you ensure that call lights are answered promptly, especially during the night shifts or during busy meal times?
- 4Could you describe your process for keeping families updated on changes in a resident's health or daily well-being?
- 5What kind of daily activities or social outings are available to keep residents engaged and active within the community?
- 6In the event of a medical emergency or a sudden change in health status, what is the immediate procedure for contacting both the physician and the family?
Personalized based on this facility's data
Key Review Excerpts
“Within days they had him up and moving and working with him multiple times a day. He grew stronger and gained confidence that he could do things for himself as long as he put in the effort.”
“My grandma has also not had help with a bath and or helped into clean clothes. She also has resulted to asking her doctor to allow her to walk to the restroom and back due to [lack of assistance].”
“The only thing I would change is having more communal living options. I can’t say enough about the therapists - they were wonderful! When I first arrived, I could not feed myself- then 10 days later I could.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Serious fire safety violations remain uncorrected from the most recent January 2026 inspection, with the provider offering no correction plan for critical issues like smoke barriers, sprinkler systems, and emergency power. Families previously filed complaints about safety hazards and infection control. The facility has persistent problems with fire safety, medication management, and resident care planning across multiple surveys, though some earlier deficiencies were eventually corrected.
Jan 15, 2026Routine18
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Jan 15, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 2, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 18, 2024Routine19
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jun 23, 2022Routine8
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Apr 2, 2025
$12,740
Ownership & Operations
Who Operates This Facility
Center at Waterfront LLC
for profit
Chain Affiliation
Veritas Management Group
15 facilities nationwide
Chain avg rating: 4.3/5 · Rank 13 of 15
Ownership & Management
Owners
Deline, Kenneth
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
104 reviews from families & visitors
Official Website
Visit centeratwaterfront.com
Medicare data downloads
Original nursing home datasets
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