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Public Google reviewers rate this highly and often mention warm, attentive, and friendly staff. Schedule a visit to confirm the fit.
based on 100 Google reviews
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Public Google reviewers rate Town Village Sterling Hgts - the Gem Memory Care highly. Reviewers highlight: warm, attentive, and friendly staff, extensive daily activity and social calendar. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Town Village Sterling Heights is widely praised by residents and their families for its vibrant social atmosphere, variety of activities, and friendly staff. While many families report a smooth transition and high satisfaction with the independent living experience, there are critical concerns regarding the adequacy of care for residents with higher needs, specifically in the memory care or assisted living capacity.
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Key Review Excerpts
“The Gem memory care took care of my mother from January through August. She passed in September. She was well cared for during her stay. Communication was good and timely.”
“The sales people tell you whatever you want to hear to get you in the door. They knew the degree of my moms dementia and told me memory care was not the place until she was a harm to herself or others.”
“Town Village was the answer to our prayers 5 years ago for a safe, friendly, very clean, active environment for Mom. The staff is very responsive to requests/needs and did an exceptional job in keeping residents safe during the Covid era.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified several maintenance and safety concerns, including improper storage of cleaning chemicals, unsanitary dining furniture, and staff lack of knowledge regarding fire procedures. Additionally, a past investigation addressed serious allegations regarding unexplained bruising on a resident.
A mop bucket with water was found in the kitchen, creating a potential hazard to food safety.
The laundry room was dirty and unkept, containing a lidless garbage can and broken storage cabinets; washing machines were dirty.
The laundry room was being used for storage (bed frames, wheelchairs) and contained a mop bucket instead of being a dedicated clean/soiled linen area.
Hazardous cleaning agent was found unsecured underneath the kitchen sink cabinet, posing an ingestion risk.
Tables in the dining room were peeling and unsanitary, presenting a potential hazard.
Refrigerator was dirty with food and sticky substances throughout.
Employees did not know the procedures for assisting residents in the event of a fire.
Multiple garbage containers were observed throughout the facility without lids.
No deficiencies are reported in this inspection record.
Allegations of unexplained bruising on a resident's head, eye, arm, and hand; family expressed concerns regarding potential use of restraints.
No deficiencies are reported in this inspection record.
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MI LARA — View Official Record
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