Regency House Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 47 Google reviews
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What this means for your family
Regency House is highly regarded for its cleanliness and the kindness of its staff, making it a strong candidate for your loved one. While the feedback is overwhelmingly positive, we recommend scheduling a tour to observe staff-resident interactions firsthand and to ask about their specific protocols for addressing family concerns.
Google Reviews
Google Reviews
47 reviews on Google“Regency House Nursing and Rehabilitation Center receives overwhelmingly positive feedback for its clean, well-maintained environment and compassionate, attentive staff. Visitors frequently highlight the welcoming atmosphere and the high quality of care provided to residents, making it a highly recommended choice for rehabilitation and long-term stays.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and attentive nursing staff
- Welcoming and friendly atmosphere
- Effective rehabilitation and care services
Concerns
- Unprofessional management and alleged discriminatory practices
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's 3-star staffing rating, how do you ensure consistent, personalized attention for residents throughout all shifts?
- 2I noticed there have been some recent state violations; could you walk me through the steps the leadership team is taking to address these and improve oversight?
- 3With your 5-star CMS rating for overall quality, what specific programs or daily activities are in place to keep residents socially engaged and active?
- 4How does your leadership team foster an inclusive and supportive environment for all residents and their families?
- 5In the event of a medical emergency, what is your specific protocol for coordinating care and communicating with family members?
- 6The facility is highly praised for its cleanliness and maintenance; what is your process for ensuring that high standard is consistently met for resident rooms and common areas?
Personalized based on this facility's data
Key Review Excerpts
“The facility was clean and the staff was very friendly and helpful. The person I was visiting was well taken care of which made me very happy.”
“The staff was really helpful and pleasant. The facility is very cheerful and welcoming.”
“Staff heard our concerns and came together with a plan designed to decrease anxiety”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies related to abuse protection and communication failures, with repeated issues in handling alleged violations appearing in both 2024 and 2025. The facility shows recurring problems in care planning, resident treatment, and safety supervision across multiple surveys. While all deficiencies have correction dates, the pattern of complaint-triggered violations and repeat issues with abuse response procedures warrants careful consideration during your visit.
Aug 1, 2025Routine3
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 1, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 24, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 10, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 27, 2021Routine5
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Regency House Nursing and Rehabilitation Center
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 2 of 43 (Best)
Ownership & Management
Owners
Barry Bokow 2012 Family Trust
Owner · Organization
Senga Trust
Owner · Organization
Ostreicher, Marvin
Owner
Zitter, Agnes
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit regencyhousewallingford.com
Medicare data downloads
Original nursing home datasets
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