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Nursing HomeMedicaid

Twin Maples Healthcare, INC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

809 New Haven Road #r, Durham, CT 0642244 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
5.0/5

based on 1 Google review

Twin Maples Healthcare, INC Nursing Home in Durham, CT — Street View
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What this means for your family

Twin Maples Healthcare, INC falls in the middle range of Medicare quality ratings. This means baseline standards are met, but there is room for improvement. A personal tour and conversation with current residents' families will give you the best picture of daily life here.

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.85hrs
OK
Registered nurses for medical care
Total Nursing
3.07hrs
75%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
0%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
12.1%
CT
19.7%
Lower ct river vly
12.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
14.4%
CT
18.2%
Lower ct river vly
22.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
93.4%
CT
88.0%
Lower ct river vly
87.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.3%
Worse than Avg
Here
23.3%
US
15.4%
CT
17.8%
Lower ct river vly
14.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.2%
Worse than Avg
Here
27.2%
US
19.4%
CT
24.9%
Lower ct river vly
24.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CT
93.5%
Lower ct river vly
93.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Near state avg (12.8)
9 complaint-triggered
$24,928 in fines

Twin Maples Healthcare has recurring deficiencies across multiple surveys, with families filing several complaints that triggered inspections. The facility consistently struggles with care planning, medication management, and nursing staff competency, with these same issues appearing repeatedly from 2023 through 2025. While all deficiencies show correction dates, the pattern of recurring problems in core care areas suggests ongoing operational challenges that families should carefully consider.

Feb 19, 2026Complaint
1
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Oct 9, 2025Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jul 3, 2025Complaint
1
0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

May 22, 2025Routine
6
0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0678Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

May 22, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Nov 12, 2024Complaint
1
0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Federal Penalties

Fine

Oct 9, 2025

$24,928

Ownership & Operations

Who Operates This Facility

Owner / Operator

Twin Maples Healthcare, INC

Organization Type

for profit

Ownership & Management

Owners

Jackson, Shelley

Owner

Jackson, Theodore

Owner

Key personnel

Jackson, ShelleyManaging Control - Governing BodyJackson, TheodoreManaging Control - Governing BodyJackson, ShelleyOfficer / DirectorJackson, TheodoreOfficer / DirectorCaron, JohnManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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