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Nursing HomeMedicaid

Harvard Creek Post Acute

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

519 W. Badillo St., Covina, CA 9172259 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 33 Google reviews

5
4
3
2
1
Harvard Creek Post Acute Nursing Home in Covina, CA — Street View
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What this means for your family

This facility is highly regarded for its physical therapy and the warmth of its nursing staff, making it a strong candidate for post-surgical rehabilitation. However, because there are serious, documented allegations of neglect and management unresponsiveness, families should perform an in-person visit and specifically ask about protocols for incident reporting and night-shift staffing levels.

Google Reviews

Google Reviews

33 reviews on Google
Families often praise the facility for its exceptional rehabilitation progress and the compassionate, dedicated nursing staff, particularly under the leadership of the Director of Nursing. However, there are serious allegations regarding patient neglect, unresponsiveness to medical needs, and lack of communication from management in certain instances.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean7.0ActivitiesN/AMedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Effective rehabilitation and physical therapy
  • Compassionate and attentive nursing staff
  • Strong communication from nursing leadership
  • Clean and well-organized environment

Concerns

  • Allegations of patient neglect and unresponsely to medical emergencies (mentioned by 2 reviewers)
  • Slow nursing response times (mentioned by 2 reviewers)
  • Management unprofessionalism or lack of accountability (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(2)'16(1)'20(1)'23(18)'25(3)'26(3)

Distribution · 36 analyzed

5
29
4
0
3
0
2
1
1
6
15 reviews posted between Apr 11, 2023Apr 14, 2023 · 13 were 5-star

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We were so pleased to see the high praise for your physical therapy and rehab programs; how do you tailor those sessions to a resident's specific recovery goals?
  • 2Since we noticed your nursing leadership is very communicative, how do you ensure that important medical updates are shared with families in real-time?
  • 3What specific protocols do you have in place to ensure nursing staff can respond quickly to call lights or sudden medical changes, especially during shift changes?
  • 4How does the facility manage staffing levels during the night or on weekends to ensure every resident gets the attention they need?
  • 5We've heard great things about how clean and organized the environment is; what is your routine for maintaining the comfort and cleanliness of the resident rooms?
  • 6Could you tell us more about the daily social activities and how you help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

When she arrived, she couldn’t do anything on her own—but thanks to the dedication, support, and clear communication from the entire staff, she made tremendous progress.

Rehab patient's family · 2025★★★★★

The therapists worked with him daily concentrating on mobility, coordination, speech and the ability to eat, and swallow.

Long-term resident's family · 2025★★★★★

The nurses take a while to respond. There was a lady next to my mom there and she’d be asking for help and help with the restroom. The staff ignored her and didn’t try to comfort or assure her.

Resident's family · 2024☆☆☆☆
Source: 33 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.03hrs
3%
Registered nurses for medical care
Total Nursing
2.29hrs
56%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
19.5%
CA
13.7%
Los angeles
10.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
15.4%
CA
11.6%
Los angeles
11.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
15.3%
CA
10.5%
Los angeles
9.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
81.8%
CA
94.2%
Los angeles
94.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
79.7%
CA
93.2%
Los angeles
92.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
Above state avg (15.4)
6 complaint-triggered

Families have filed complaints triggering recent inspections, with ongoing issues in care planning, accident prevention, and safety hazards appearing across multiple surveys from 2021 to 2024. The facility shows recurring problems with resident assessment and care planning, quality of care, and infection control, though all deficiencies have reported correction dates.

Mar 4, 2026Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 13, 2026Routine
21
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0018Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Jun 24, 2025Complaint
1
0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Jun 10, 2025Complaint
3
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 23, 2025Complaint
1
0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Dec 20, 2024Routine
11
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0912Minimal · Pattern

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Harvard Creek Post Acute

Organization Type

for profit

Ownership & Management

Owners

Bhatia, Sona

Owner

50%

Christian, Canny

Owner

50%

Key personnel

Bhatia, SonaOfficer / DirectorChristian, CannyOfficer / DirectorBhatia, SonaOfficer / DirectorChristian, CannyOfficer / DirectorChristian, CannyManager
Source: Medicare provider data

Contact

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References & Resources

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