Harvard Creek Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 33 Google reviews

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What this means for your family
This facility is highly regarded for its physical therapy and the warmth of its nursing staff, making it a strong candidate for post-surgical rehabilitation. However, because there are serious, documented allegations of neglect and management unresponsiveness, families should perform an in-person visit and specifically ask about protocols for incident reporting and night-shift staffing levels.
Google Reviews
Google Reviews
33 reviews on Google“Families often praise the facility for its exceptional rehabilitation progress and the compassionate, dedicated nursing staff, particularly under the leadership of the Director of Nursing. However, there are serious allegations regarding patient neglect, unresponsiveness to medical needs, and lack of communication from management in certain instances.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy
- Compassionate and attentive nursing staff
- Strong communication from nursing leadership
- Clean and well-organized environment
Concerns
- Allegations of patient neglect and unresponsely to medical emergencies (mentioned by 2 reviewers)
- Slow nursing response times (mentioned by 2 reviewers)
- Management unprofessionalism or lack of accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We were so pleased to see the high praise for your physical therapy and rehab programs; how do you tailor those sessions to a resident's specific recovery goals?
- 2Since we noticed your nursing leadership is very communicative, how do you ensure that important medical updates are shared with families in real-time?
- 3What specific protocols do you have in place to ensure nursing staff can respond quickly to call lights or sudden medical changes, especially during shift changes?
- 4How does the facility manage staffing levels during the night or on weekends to ensure every resident gets the attention they need?
- 5We've heard great things about how clean and organized the environment is; what is your routine for maintaining the comfort and cleanliness of the resident rooms?
- 6Could you tell us more about the daily social activities and how you help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“When she arrived, she couldn’t do anything on her own—but thanks to the dedication, support, and clear communication from the entire staff, she made tremendous progress.”
“The therapists worked with him daily concentrating on mobility, coordination, speech and the ability to eat, and swallow.”
“The nurses take a while to respond. There was a lady next to my mom there and she’d be asking for help and help with the restroom. The staff ignored her and didn’t try to comfort or assure her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering recent inspections, with ongoing issues in care planning, accident prevention, and safety hazards appearing across multiple surveys from 2021 to 2024. The facility shows recurring problems with resident assessment and care planning, quality of care, and infection control, though all deficiencies have reported correction dates.
Mar 4, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 13, 2026Routine21
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jun 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jun 10, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 23, 2025Complaint1
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Dec 20, 2024Routine11
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Ownership & Operations
Who Operates This Facility
Harvard Creek Post Acute
for profit
Ownership & Management
Owners
Bhatia, Sona
Owner
Christian, Canny
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit harvardcreek.com
Medicare data downloads
Original nursing home datasets
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