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Nursing HomeMedicaid Investigative

Regency at Whitmore Lake

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

8633 N Main Street, Whitmore Lake, MI 48189131 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 88 Google reviews

5
4
3
2
1
Regency at Whitmore Lake Nursing Home in Whitmore Lake, MI — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (21 vs median 8.0)

Bottom 25% in MI · Below recommended RN staffing · Worst in CIENA HEALTHCARE/LAUREL HEALTH CARE chain · $235,995 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its admissions process and engaging activities, making it a potentially good fit for those who prioritize social interaction. However, given the serious reports of neglect and medication errors, families should conduct unannounced visits and maintain frequent, direct communication with the nursing staff to ensure their loved one's needs are consistently met.

Google Reviews

Google Reviews

88 reviews on Google
Regency at Whitmore Lake receives highly polarized reviews, with many families praising the admissions and activities staff for their helpfulness and warmth, while others report severe concerns regarding patient neglect, poor communication, and hygiene. While some families feel their loved ones are treated like family and enjoy the active social environment, multiple reports of serious medical oversights and staffing shortages suggest significant inconsistency in care quality.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean3.0Activities9.0Meds2.0MemoryN/AComms3.0Value5.0

Strengths

  • Helpful and knowledgeable admissions team
  • Engaging and resident-centered activities department
  • Warm, friendly, and compassionate frontline staff
  • Effective rehabilitation and therapy services

Concerns

  • Neglect and poor hygiene (soiled bedding, lack of cleaning) (mentioned by 5 reviewers)
  • Serious medical and medication management errors (mentioned by 4 reviewers)
  • Understaffing leading to slow response times and lack of supervision (mentioned by 4 reviewers)
  • Poor communication with family members regarding status changes (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'21(1)'23(10)'25(40)'26(11)

Distribution · 95 analyzed

5
70
4
7
3
1
2
1
1
16
10 reviews posted between Sep 24, 2025Sep 26, 2025 · 10 were 5-star
10 reviews posted between Mar 5, 2024Mar 9, 2024 · 10 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very responsive to online feedback; what is your formal process for keeping families updated on changes in a resident's daily health or status?
  • 2With 21 recent state citations, what specific steps has the facility taken over the last few months to improve oversight and ensure consistent quality of care?
  • 3I understand that maintaining a clean environment is a top priority for families; could you walk me through your daily housekeeping and laundry schedule to ensure rooms remain sanitary?
  • 4Given the importance of medication safety, what safeguards and double-check systems do you have in place to prevent errors during the administration process?
  • 5I’ve heard wonderful things about your activities team; could you share a few examples of how you tailor these programs to keep residents engaged and social throughout the week?
  • 6When a resident needs assistance, what is your protocol for ensuring timely responses, especially during shift changes or overnight hours?

Personalized based on this facility's data


Key Review Excerpts

It is not the most glamorous facility, but the care is what matters. Very happy with her stay and would highly recommend.

Rehab patient family member · 2025★★★★★

While The Regency at Whitmore Lake is not extravagant the care made up for it 100%. The weekday staff was attentive and caring, providing dedicated service to making sure the residents were interactive.

Memory care family member · 2023★★★★★

I wouldn't send my pet there I have seen the staff yelling at the residents I seen the fly my family member plate and it was sent back and my family member never got any dinner that night they don't change the bedding the bathroom was nasty never cleaned

Family member · 2024☆☆☆☆
Source: 88 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
65%
Registered nurses for medical care
Total Nursing
3.48hrs
85%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
27%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

5

measures

Worse Than Avg

5

measures

Mixed Results

7

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
12.1%
MI
4.2%
Washtenaw
15.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility8.6%
Worse than Avg
Here
8.6%
US
4.9%
MI
5.4%
Washtenaw
3.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility17.7%
Worse than Avg
Here
17.7%
US
15.5%
MI
15.0%
Washtenaw
13.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.7%
Worse than Avg
Here
20.7%
US
19.5%
MI
19.5%
Washtenaw
16.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
95.5%
MI
95.0%
Washtenaw
98.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.8%
Mixed vs Avgs
Here
96.8%
US
93.4%
MI
95.2%
Washtenaw
98.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.0%
Mixed vs Avgs
Here
83.0%
US
81.8%
MI
83.0%
Washtenaw
93.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.7%
Better than Avg
Here
88.7%
US
79.8%
MI
79.5%
Washtenaw
87.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
MI
1.2%
Washtenaw
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
5penalties
Well above state avg (9.8)
22 complaint-triggered
$235,995 in fines

This facility shows concerning patterns with families repeatedly filing complaints about accident prevention, care planning, and daily living assistance. The most recurring problems involve pressure ulcer care, accident hazards, food service quality, and medication management issues. While all deficiencies show correction dates, the persistent nature of safety and care concerns across multiple surveys and ongoing family complaints suggest potential ongoing quality issues that warrant careful evaluation during any visit.

Dec 23, 2025Complaint
1
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Aug 28, 2025Complaint
2
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Jul 17, 2025Complaint
3
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0809Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Apr 29, 2025Complaint
2
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 31, 2025Routine
27
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0222Potential for harm · Widespread

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0912Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0211Potential for harm · Pattern

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0363Potential for harm · Pattern

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Feb 11, 2025Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Federal Penalties

Fine

Mar 31, 2025

$141,075

Payment Denial

Mar 31, 2025

12-day denial

Fine

Aug 1, 2024

$26,813

Fine

Feb 28, 2024

$68,107

Payment Denial

Feb 28, 2024

14-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Regency at Whitmore Lake

Organization Type

for profit

Chain Affiliation

Chain Name

Ciena Healthcare/laurel Health Care

Chain Size

83 facilities nationwide

Chain avg rating: 2.9/5 · Rank 70 of 84 (Worst)

Ownership & Management

Owners

Qazi, Mohammad

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Qazi, MohammadOfficer / DirectorCiena Healthcare Management INCManagerAljajawi, VairaManagerAngel, MelodyManagerKhan, AnisManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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