Regency at Whitmore Lake
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 88 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (21 vs median 8.0)
Bottom 25% in MI · Below recommended RN staffing · Worst in CIENA HEALTHCARE/LAUREL HEALTH CARE chain · $235,995 in fines
What this means for your family
This facility is highly regarded for its admissions process and engaging activities, making it a potentially good fit for those who prioritize social interaction. However, given the serious reports of neglect and medication errors, families should conduct unannounced visits and maintain frequent, direct communication with the nursing staff to ensure their loved one's needs are consistently met.
Google Reviews
Google Reviews
88 reviews on Google“Regency at Whitmore Lake receives highly polarized reviews, with many families praising the admissions and activities staff for their helpfulness and warmth, while others report severe concerns regarding patient neglect, poor communication, and hygiene. While some families feel their loved ones are treated like family and enjoy the active social environment, multiple reports of serious medical oversights and staffing shortages suggest significant inconsistency in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and knowledgeable admissions team
- Engaging and resident-centered activities department
- Warm, friendly, and compassionate frontline staff
- Effective rehabilitation and therapy services
Concerns
- Neglect and poor hygiene (soiled bedding, lack of cleaning) (mentioned by 5 reviewers)
- Serious medical and medication management errors (mentioned by 4 reviewers)
- Understaffing leading to slow response times and lack of supervision (mentioned by 4 reviewers)
- Poor communication with family members regarding status changes (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very responsive to online feedback; what is your formal process for keeping families updated on changes in a resident's daily health or status?
- 2With 21 recent state citations, what specific steps has the facility taken over the last few months to improve oversight and ensure consistent quality of care?
- 3I understand that maintaining a clean environment is a top priority for families; could you walk me through your daily housekeeping and laundry schedule to ensure rooms remain sanitary?
- 4Given the importance of medication safety, what safeguards and double-check systems do you have in place to prevent errors during the administration process?
- 5I’ve heard wonderful things about your activities team; could you share a few examples of how you tailor these programs to keep residents engaged and social throughout the week?
- 6When a resident needs assistance, what is your protocol for ensuring timely responses, especially during shift changes or overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“It is not the most glamorous facility, but the care is what matters. Very happy with her stay and would highly recommend.”
“While The Regency at Whitmore Lake is not extravagant the care made up for it 100%. The weekday staff was attentive and caring, providing dedicated service to making sure the residents were interactive.”
“I wouldn't send my pet there I have seen the staff yelling at the residents I seen the fly my family member plate and it was sent back and my family member never got any dinner that night they don't change the bedding the bathroom was nasty never cleaned”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
5
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families repeatedly filing complaints about accident prevention, care planning, and daily living assistance. The most recurring problems involve pressure ulcer care, accident hazards, food service quality, and medication management issues. While all deficiencies show correction dates, the persistent nature of safety and care concerns across multiple surveys and ongoing family complaints suggest potential ongoing quality issues that warrant careful evaluation during any visit.
Dec 23, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 28, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jul 17, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Apr 29, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 31, 2025Routine27
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Feb 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Federal Penalties
Fine
Mar 31, 2025
$141,075
Payment Denial
Mar 31, 2025
12-day denial
Fine
Aug 1, 2024
$26,813
Fine
Feb 28, 2024
$68,107
Payment Denial
Feb 28, 2024
14-day denial
Ownership & Operations
Who Operates This Facility
Regency at Whitmore Lake
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 70 of 84 (Worst)
Ownership & Management
Owners
Qazi, Mohammad
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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