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Public Google reviewers rate this highly and often mention kind and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 26 Google reviews
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Public Google reviewers rate Hampton Manor of Hamburg 1 highly. Reviewers highlight: kind and attentive caregiving staff, engaging and varied resident activities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Hampton Manor of Hamburg 1 receives polarized feedback, with many families praising the kind staff, engaging activities, and well-maintained physical environment. However, significant concerns exist regarding management communication, high staff turnover, and inadequate care for memory care residents, including reports of safety lapses and poor administrative follow-through after a resident's passing.
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Key Review Excerpts
“The caregivers make the difference. They are kind and caring. They never complain or act like they don't want to do something.”
“If your loved one needs memory care, do not take them here. The facility is new, but that's where the good things about this place stop. Constant staff turnover, absolutely no one qualified to care of patients who need memory care and very little communication with the family.”
“My mother passed away on November 6th and I was told that the balance of the month would be reimbursed after the room was cleared out. The following Monday the room was cleared. There still hasn't been any money reimbursed and I've tried contacting the manager a number of times to talk to him and not one returned phone call.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections and investigations have identified serious concerns regarding inadequate staffing levels, improper use of equipment as a physical restraint, and medication safety issues. Additionally, the facility was found to be operating over its licensed resident capacity.
The facility was found to be understaffed; specifically, on multiple dates between 04/30/2025 and 06/16/2025, there were not two direct care workers working during waking hours despite having more than 15 residents.
A direct care staff member improperly restrained Resident A by placing a Broda chair next to the resident's bed to prevent them from getting out of bed.
In Apartment #401, prescription medications were not in their original pharmacy-supplied containers and were not secured. (Note: This was identified as a repeat violation).
Resident A's resident care agreement had not been reviewed/updated since 02/25/2024.
The facility exceeded its licensed capacity, having 22 residents when the authorized capacity is 20.
Hamburg Investors Holdings LLC
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26 reviews from families & visitors
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MI LARA — View Official Record
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