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Assisted Living

Aspen Quality Care

Families consistently rate this highly — reviewers highlight warm, home-like environment. Schedule a visit to confirm the fit.

9626 N Colfax Rd, Shiloh Hills · Spokane, WA 9921821 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.2/5

based on 21 Google reviews

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Aspen Quality Care Assisted Living in Spokane, WA — Street View
Street View

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What this means for your family

While many families appreciate the warm, home-like environment and compassionate care, there are serious reports of clinical and medication management errors. We strongly advise you to request a copy of their most recent state survey results and specifically ask how they handle medication administration and pressure sore prevention.

Google Reviews

Google Reviews

21 reviews on Google
Aspen Quality Care receives high praise from many families for its warm, home-like atmosphere and attentive, compassionate staff. However, the facility faces serious allegations regarding clinical safety, specifically involving medication administration errors and the development of severe pressure sores in residents. Families should weigh the positive, family-oriented environment against these critical reports of medical oversight failures.

Quality Themes

Tap a score for details
Food10.0Staff7.0Clean9.0ActivitiesN/AMeds1.0Memory8.0Comms5.0ValueN/A

Strengths

  • Warm, home-like environment
  • Attentive and caring staff
  • Responsive management
  • Clean and well-maintained facility

Concerns

  • Serious medical and medication administration errors
  • Unprofessional management responses to negative feedback

Rating Trends

Tap a year to see what changed

234'13(2)'18(2)'20(3)'22(1)'25(3)

Distribution · 21 analyzed

5
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4

How They Respond to Reviews

24%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given your intimate size of 21 residents, how do you ensure personalized attention for each individual's daily medication schedule?
  • 2Can you walk us through the specific protocols and oversight measures you have in place to ensure accuracy during medication administration?
  • 3With your focus on a warm, home-like environment, what does a typical day of social engagement and activities look like for the residents?
  • 4How does your management team approach communication and feedback when families have concerns about their loved one's care?
  • 5In the event of a sudden change in a resident's health, what is your process for assessing the situation and coordinating with medical professionals?
  • 6I noticed you engage with feedback online; how do you use that input to refine your care practices and maintain the high standards you strive for?

Personalized based on this facility's data


Key Review Excerpts

My grandmother lived there for about 5 months. I had to move her out of there during the pandemic due to multiple issues including infected pressure sore injuries that got her admitted to the hospital (within a month of moving in), and massive medication errors that happened repeatedly.

Memory care family member · 2021☆☆☆☆

My dad spent the last month of his life at Aspen with assistance from Hospice of Spokane. We could not have found a better, more welcoming place on such short notice. The staff was very attentive and caring.

Long-term resident's family · 2023★★★★★

The food is homemade and is excellent and if you need a special diet they do that to. My mom has been in other assisted living places but this is the first time she calls this one her home.

Long-term resident's family · 2018★★★★★
Source: 21 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

6total
31deficiencies
Dec 30, 2025Inspection

A follow-up inspection on 02/12/2026 determined these specific deficiencies were corrected.

Monitoring residents' well-beingWAC 388-78A-2120Corrected Feb 7, 2026

Facility failed to notify primary care provider when resident's blood pressure readings were outside ordered parameters.

Background checksWAC 388-78A-2466Corrected Feb 5, 2026

Facility failed to ensure a national fingerprint background check was completed for 1 of 3 staff members.

Ongoing assessmentsWAC 388-78A-2100Corrected Feb 5, 2026

Facility failed to complete annual full assessments for 2 of 5 residents reviewed.

Oct 30, 2025Fire

Previous inspections from 07/17/2025 and 09/23/2025 showed outstanding violations that were subsequently corrected or are under ongoing contract.

Alterations in buildings and structuresIFC 901.4.3 2021Corrected Nov 7, 2025

Facility owner is under contract with McKinstry to address fire protection/life safety system modifications.

May 16, 2025Investigation

Complaint investigation 176938. The facility was educated on resident rights and the scope of a POA regarding visitor limitations while the investigator was on site.

Resident rightsWAC 388-78A-2660

The facility failed to comply with long-term care resident rights regarding visitor access.

Exercise of rightsRCW 70.129.020

The facility incorrectly limited a resident's visitor based on a POA's request, failing to uphold the resident's right to access persons and communication.

Sep 23, 2024Inspection

There is also a follow-up inspection letter dated 11/21/2024 confirming that the deficiencies listed in compliance determination 47075 were corrected.; The document includes a cover letter from DSHS and an attestation/plan of correction from the facility administrator.

Other requirementsWAC 388-78A-2040Corrected Nov 7, 2024

Facility failed to obtain a medical testing site waiver (MTSW) license before performing on-site COVID-19 testing.

Full assessment topicsWAC 388-78A-2090

Facility was incorrectly utilizing the DSHS CARE assessment as the 14-day assessment and was unaware they were required to complete their own.

Other RequirementsWAC 388-78A-2040
Infection controlWAC 388-78A-2610Corrected Nov 7, 2024

Facility failed to report a COVID-19 outbreak to the Complaint Resolution Unit for 3 residents.

PetsWAC 388-78A-2620

Two small dogs on the premises were due for their vaccinations.

Infection controlWAC 388-78A-2610
Licensee's responsibilitiesWAC 388-78A-2730Corrected Nov 7, 2024

Facility failed to implement a respiratory protection program and ensure staff were fit tested for N95 masks.

Medication servicesWAC 388-78A-2210Corrected Nov 7, 2024

Facility failed to provide medications as prescribed for 1 resident (Resident 1) during a COVID-19 infection.

Licensee's ResponsibilitiesWAC 388-78A-2730
Medication servicesWAC 388-78A-2210
Apr 29, 2024Investigation

Includes complaint numbers 128056, 128168, and 128492. Facility is not required to submit a formal plan-of-correction.

Policies and proceduresWAC 388-78A-2600

The facility failed to fully implement policies and procedures in support of services necessary to provide care and services for residents, specifically regarding fall protocol and notification.

Jun 6, 2023Inspection

A separate follow-up letter dated 07/21/2023 indicates that deficiencies for compliance determination 24598 and 27012 were corrected.; The document is an attestation and plan of correction submitted by the administrator. The facility notes a discrepancy in the inspection dates listed in the official letter (June 6 vs. May 31/June 1/June 2).

Intermittent nursing services systemsWAC 388-78A-2320Corrected Jul 17, 2023

Facility failed to ensure RN delegator re-evaluated residents and caregivers for delegated tasks every 90 days for 1 resident.

Signing negotiated service agreementWAC 388-78A-2150Corrected Jul 17, 2023

Facility failed to ensure negotiated service agreements were signed annually by the resident or their representative for 2 residents.

Tuberculosis Testing RequiredWAC 388-78A-2480
Monitoring residents' well-beingWAC 388-78A-2120Corrected Jul 17, 2023

Facility failed to evaluate high blood pressure changes for 1 resident; no documentation of PCP notification or re-evaluation despite MAR instructions.

Implementation of negotiated service agreementWAC 388-78A-2160Corrected Jul 17, 2023

Facility failed to use a Hoyer lift as outlined in the negotiated service agreement for 1 resident.

Intermittent nursing services systemsWAC 388-78A-2320
Signing negotiated service agreementsWAC 388-78A-2150
Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Jul 17, 2023

Facility failed to complete TB screening for 1 of 6 staff within 3 days of employment.

On-going assessmentsWAC 388-78A-2100Corrected Jul 17, 2023

Facility failed to complete an annual safety assessment for the use of a floor to ceiling transfer pole and bedrail for 1 resident.

Medication servicesWAC 388-78A-2210Corrected Jul 17, 2023

Facility failed to ensure medications were administered as prescribed for 2 residents, resulting in missed antibiotic doses and ignored blood pressure hold parameters.

Monitoring residents' well-beingWAC 388-78A-2120
Implementation of negotiated service agreementWAC 388-78a-2160
On-going assessmentsWAC 388-78A-2100
Medication servicesWAC 388-78A-2210

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References & Resources

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