Aspen Quality Care
Families consistently rate this highly — reviewers highlight warm, home-like environment. Schedule a visit to confirm the fit.
based on 21 Google reviews

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What this means for your family
While many families appreciate the warm, home-like environment and compassionate care, there are serious reports of clinical and medication management errors. We strongly advise you to request a copy of their most recent state survey results and specifically ask how they handle medication administration and pressure sore prevention.
Google Reviews
Google Reviews
21 reviews on Google“Aspen Quality Care receives high praise from many families for its warm, home-like atmosphere and attentive, compassionate staff. However, the facility faces serious allegations regarding clinical safety, specifically involving medication administration errors and the development of severe pressure sores in residents. Families should weigh the positive, family-oriented environment against these critical reports of medical oversight failures.”
Quality Themes
Tap a score for detailsStrengths
- Warm, home-like environment
- Attentive and caring staff
- Responsive management
- Clean and well-maintained facility
Concerns
- Serious medical and medication administration errors
- Unprofessional management responses to negative feedback
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given your intimate size of 21 residents, how do you ensure personalized attention for each individual's daily medication schedule?
- 2Can you walk us through the specific protocols and oversight measures you have in place to ensure accuracy during medication administration?
- 3With your focus on a warm, home-like environment, what does a typical day of social engagement and activities look like for the residents?
- 4How does your management team approach communication and feedback when families have concerns about their loved one's care?
- 5In the event of a sudden change in a resident's health, what is your process for assessing the situation and coordinating with medical professionals?
- 6I noticed you engage with feedback online; how do you use that input to refine your care practices and maintain the high standards you strive for?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother lived there for about 5 months. I had to move her out of there during the pandemic due to multiple issues including infected pressure sore injuries that got her admitted to the hospital (within a month of moving in), and massive medication errors that happened repeatedly.”
“My dad spent the last month of his life at Aspen with assistance from Hospice of Spokane. We could not have found a better, more welcoming place on such short notice. The staff was very attentive and caring.”
“The food is homemade and is excellent and if you need a special diet they do that to. My mom has been in other assisted living places but this is the first time she calls this one her home.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Dec 30, 2025Inspection
A follow-up inspection on 02/12/2026 determined these specific deficiencies were corrected.
Facility failed to notify primary care provider when resident's blood pressure readings were outside ordered parameters.
Facility failed to ensure a national fingerprint background check was completed for 1 of 3 staff members.
Facility failed to complete annual full assessments for 2 of 5 residents reviewed.
Oct 30, 2025Fire
Previous inspections from 07/17/2025 and 09/23/2025 showed outstanding violations that were subsequently corrected or are under ongoing contract.
Facility owner is under contract with McKinstry to address fire protection/life safety system modifications.
May 16, 2025Investigation
Complaint investigation 176938. The facility was educated on resident rights and the scope of a POA regarding visitor limitations while the investigator was on site.
The facility failed to comply with long-term care resident rights regarding visitor access.
The facility incorrectly limited a resident's visitor based on a POA's request, failing to uphold the resident's right to access persons and communication.
Sep 23, 2024Inspection10Report
There is also a follow-up inspection letter dated 11/21/2024 confirming that the deficiencies listed in compliance determination 47075 were corrected.; The document includes a cover letter from DSHS and an attestation/plan of correction from the facility administrator.
Facility failed to obtain a medical testing site waiver (MTSW) license before performing on-site COVID-19 testing.
Facility was incorrectly utilizing the DSHS CARE assessment as the 14-day assessment and was unaware they were required to complete their own.
Facility failed to report a COVID-19 outbreak to the Complaint Resolution Unit for 3 residents.
Two small dogs on the premises were due for their vaccinations.
Facility failed to implement a respiratory protection program and ensure staff were fit tested for N95 masks.
Facility failed to provide medications as prescribed for 1 resident (Resident 1) during a COVID-19 infection.
Apr 29, 2024Investigation
Includes complaint numbers 128056, 128168, and 128492. Facility is not required to submit a formal plan-of-correction.
The facility failed to fully implement policies and procedures in support of services necessary to provide care and services for residents, specifically regarding fall protocol and notification.
Jun 6, 2023Inspection14Report
A separate follow-up letter dated 07/21/2023 indicates that deficiencies for compliance determination 24598 and 27012 were corrected.; The document is an attestation and plan of correction submitted by the administrator. The facility notes a discrepancy in the inspection dates listed in the official letter (June 6 vs. May 31/June 1/June 2).
Facility failed to ensure RN delegator re-evaluated residents and caregivers for delegated tasks every 90 days for 1 resident.
Facility failed to ensure negotiated service agreements were signed annually by the resident or their representative for 2 residents.
Facility failed to evaluate high blood pressure changes for 1 resident; no documentation of PCP notification or re-evaluation despite MAR instructions.
Facility failed to use a Hoyer lift as outlined in the negotiated service agreement for 1 resident.
Facility failed to complete TB screening for 1 of 6 staff within 3 days of employment.
Facility failed to complete an annual safety assessment for the use of a floor to ceiling transfer pole and bedrail for 1 resident.
Facility failed to ensure medications were administered as prescribed for 2 residents, resulting in missed antibiotic doses and ignored blood pressure hold parameters.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit aspenqualitycare.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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