Regency at Livonia
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 393 Google reviews
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What this means for your family
While Regency at Livonia has a dedicated team and strong rehab services, the recent surge in reports regarding patient falls and missing belongings is concerning. If you choose this facility, ensure you have a clear plan for monitoring your loved one's safety and maintain frequent, direct communication with the nursing management team.
Google Reviews
Google Reviews
393 reviews on Google“Regency at Livonia receives highly polarized feedback, with many families praising specific staff members for their kindness and professional care, while others report serious concerns regarding patient safety and neglect. While many reviewers highlight a clean environment and effective rehab therapy, there is a recurring pattern of complaints involving falls, missing personal belongings, and slow response times to basic needs. Families considering this facility should be aware of these inconsistencies and conduct a thorough, in-person assessment of the care standards.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and helpful nursing and therapy staff
- Clean and well-maintained facility
- Effective physical and occupational therapy programs
- Responsive and professional admissions team
Concerns
- Patient falls and lack of preventative measures (mentioned by 6 reviewers)
- Theft or loss of personal belongings (mentioned by 3 reviewers)
- Slow response times to call lights and basic requests (mentioned by 4 reviewers)
- Inadequate communication and discharge planning (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 222 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily care and communication?
- 2Given that some families have expressed concerns regarding fall prevention, what specific protocols or monitoring systems do you have in place to keep residents safe while they move around the facility?
- 3With the current staffing levels, what is your process for ensuring that call lights are answered promptly and that residents receive timely assistance with basic needs?
- 4How do you ensure the security of personal belongings and valuables for residents living here?
- 5Could you walk me through your process for medication management and how you ensure accuracy and consistency for residents?
- 6What does a typical day look like in terms of social engagement and activities to keep residents active and connected?
Personalized based on this facility's data
Key Review Excerpts
“My uncle was a resident at this nursing home for only one week, during which time he fell out of bed four times. As a result, he sustained a fractured arm and significant swelling, and he is now hospitalized.”
“The staff here is great tb always willing to help”
“I’ve had the pleasure of staying at Regency at Livonia for therapy. My stay although not perfect was a good one. The room was nice. The bed and food weren’t the best but nothing beats being at home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Regency at Livonia shows persistent safety and care concerns, with families filing 13 complaints resulting in federal violations. The facility repeatedly struggles with fire safety systems, care planning, and daily care assistance across multiple surveys from 2022-2024. While all deficiencies show correction dates, recurring issues in the same areas suggest ongoing management challenges that warrant careful consideration during any visit.
Mar 3, 2026Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jan 27, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 19, 2024Routine20
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Oct 29, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 20, 2024Complaint2
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Regency at Livonia
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 39 of 84
Ownership & Management
Owners
Khan, Anis
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
393 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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