Oakmont Livonia

Strengths

• Warm, engaging activities staff
• Clean and well-maintained facility
• Friendly and welcoming resident community
• Spacious, comfortable living units

Concerns

• Refusal of staff to assist residents after a fall, requiring 911 calls (mentioned by 2 reviewers)
• Theft of personal items and money from resident rooms (mentioned by 2 reviewers)
• Recent management changes leading to unexpected fees and poor communication (mentioned by 2 reviewers)

How They Respond to Reviews

This facility responds to some reviews.

Questions for Your Tour

• 1I noticed your activity staff receives great feedback; could you walk us through a typical week of events that help residents feel connected to the community?
• 2With the recent changes in management, what steps are you taking to ensure that billing remains transparent and that families are kept well-informed?
• 3How does your team handle medical incidents or falls, and what is your protocol for determining when outside emergency services are required?
• 4We value the security of our loved one's personal belongings; what measures are in place to ensure the safety and privacy of items within the individual living units?
• 5It is great to see how active the community is; how do you encourage new residents to integrate and build friendships with current members?
• 6Regarding the maintenance of the living units, what is your process for routine inspections to ensure everything remains in top condition for the residents?

Personalized based on this facility's data