Newburgh Manor
Limited public data on Newburgh Manor. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 66 Google reviews
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What this means for your family
This facility offers a lovely, modern environment with exceptional dining and a very caring community atmosphere. However, families should closely monitor responsiveness to call lights and ensure that communication protocols are being met, as historical patterns of delayed care and difficulty reaching staff have been noted.
Google Reviews
Google Reviews
66 reviews on Google“Newburgh Manor (Marycrest) is highly regarded by many families for its compassionate staff and beautiful, modern amenities. While many residents enjoy the active social life and dining, there are significant historical concerns regarding delayed response to call lights and maintenance issues in the older wing of the facility.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Clean and well-maintained grounds
- Engaging social activities and amenities
- High-quality dining options
Concerns
- Delayed response to call lights and nursing requests (mentioned by 4 reviewers)
- Maintenance issues and leaks in the older building wing
- Difficulty reaching staff via phone after hours (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about the dining options here; could you tell us a bit more about the daily meal menus and how much variety there is?
- 2The social activities mentioned in recent feedback sound wonderful—what are some of the most popular weekly events that residents participate in?
- 3How does the nursing team manage call light responses during the busier times of the day to ensure everyone gets timely assistance?
- 4Since we may need to reach someone in the middle of the night, what is the best way for our family to get in touch with the staff after regular business hours?
- 5We noticed the grounds look very well-maintained; are there any ongoing updates or improvements being made to the older wings of the building?
- 6In the event of a medical emergency, what is the specific protocol for notifying both the on-site clinical team and our family members?
Personalized based on this facility's data
Key Review Excerpts
“Marycrest and their staff brought my mother back to life. Her previous facility was very neglectful of her and she was declining. Marycrest treats their residents like family, they are kind, compassionate and respectful.”
“The facility is undergoing quite a few renovations which is nice for the new tenants coming in. They seem to focus less on the older Newburgh manor side since construction has begun and the roof on the older side is in desperate need of repair.”
“We used Marycrest for one week of respite for my elderly mother with severe dementia while we went out of town. She is nonverbal and goes from her bed to her wheelchair twice a day. Our experience... was very positive.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent inspection in July 2025 identified several issues regarding medication dating, food safety (expired cheese and undated items), and a non-functioning ventilation system. Previous inspections in 2023 and 2024 showed substantial compliance with no reported deficiencies.
Jul 8, 2025Routine
Continuous exhaust system is not functioning (facility stated a nearby transformer was knocked out during a storm).
Facility states they do not maintain a food census log.
Multiple Insulin pens on North Cart and Mid Cart noted opened and not dated.
Resident room refrigerators do not have thermometers.
Multiple sauces and ketchup not dated, cheese expired in H1 refrigerator, ice cream toppings noted open and not dated.
May 13, 2024RoutineCleanReport
No deficiencies found during this inspection.
Feb 1, 2024OtherCleanReport
No deficiencies found during this inspection.
Jun 5, 2023RoutineCleanReport
No deficiencies found during this inspection.
Dec 11, 2017RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Trinity Continuing Care Services
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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