Rancho Mesa Care Center
Strong Medicare quality ratings; families often praise supportive staff during end-of-life care. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
This facility presents significant risks regarding patient safety and basic hygiene, with multiple reports of medication errors and unresponsiveness to call lights. While some staff members are noted as compassionate during end-of-life transitions, the recurring themes of neglect and poor facility maintenance suggest you should closely monitor all aspects of care if you choose this facility.
Google Reviews
Google Reviews
38 reviews on Google“Families should exercise extreme caution, as many reviewers report severe issues with neglect, including failure to provide medication, delayed response to call lights, and inadequate hygiene care. While some families praise specific staff members for being supportive during end-of-life care, there are frequent, serious allegations regarding patient safety, such as residents wandering off-site and unaddressed medical wounds.”
Quality Themes
Tap a score for detailsStrengths
- Supportive staff during end-of-life care
- Occasional musical entertainment for residents
- Polite workers in certain departments
Concerns
- Neglect regarding hygiene and clothing changes (mentioned by 2 reviewers)
- Failure to respond to call lights or medical needs in a timely manner (mentioned by 4 reviewers)
- Inaccurate or delayed medication administration (mentioned by 3 reviewers)
- Poor facility cleanliness and maintenance (mentioned by 4 reviewers)
- Patient safety risks and wandering (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how supportive the staff is during end-of-life care; how do you approach personalized comfort for residents during those sensitive times?
- 2What is your process for ensuring that call lights are answered promptly and that residents' immediate needs are met throughout the day?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4Could you tell us more about the daily routine, specifically regarding meal services and any musical entertainment or social activities available?
- 5What steps are taken daily to ensure the resident rooms and common areas are kept clean and well-maintained?
- 6How do you monitor resident safety and manage wandering to ensure everyone stays secure within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The staff is really cool with me as they dance with the residents. I can't wait play music there again.”
“Imagine waking up at 2:30AM to the police department trying to get ahold of anyone related to the individual staying here because they found them NEAR THE FREEWAY walking by themselves and having no idea where they are or where they need to get back to.”
“My mom stayed here for about a week where she later on had passed. Rachel and the workers there were so supportive through it all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a pattern of recurring issues that families should note, with 4 complaint-triggered deficiencies indicating families have filed reports about care concerns. The most frequent problems involve medication management, food service and nutrition, and infection control, with these issues appearing across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the persistence of similar problems suggests ongoing challenges in maintaining consistent standards in these critical care areas.
Sep 18, 2025Routine11
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Mar 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 9, 2024Routine10
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nov 14, 2023Complaint1
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Sep 21, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 31, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Rancho Mesa Care Center
for profit
Ownership & Management
Owners
Mahan, Marylynn
Owner
Weinberger, Philip
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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