Quincy Retirement Community
Strong Medicare quality ratings; families often praise friendly and helpful staff. Still worth an in-person visit.
based on 30 Google reviews

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What this means for your family
Quincy Retirement Community is highly regarded by independent residents for its lifestyle and social environment. However, if you are considering the facility for a loved one requiring nursing or rehab care, it is critical to ask management specifically about their protocols for medication administration and hygiene scheduling, as these have been cited as areas of concern.
Google Reviews
Google Reviews
30 reviews on Google“Quincy Retirement Community receives overwhelmingly positive feedback from long-term residents who praise the friendly staff, beautiful campus, and vibrant activity schedule. However, a critical review from a family member highlights serious concerns regarding clinical care, including medication errors, hygiene neglect, and significant delays in nursing response times. Families should weigh the strong community atmosphere against these specific reports of inconsistent medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful staff
- Beautiful, well-maintained campus
- Engaging activities and entertainment
- Strong sense of community and safety
Concerns
- Medication and hygiene care lapses
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active social calendar; could you walk me through what a typical week of activities looks like for residents who enjoy staying busy?
- 2Given the importance of precision with daily health needs, what specific protocols and double-check systems do you have in place to ensure medication management is handled accurately?
- 3I appreciate how responsive you are to feedback online; how do you incorporate family input into your ongoing care planning process?
- 4With your focus on maintaining a beautiful and safe campus, what are the current procedures for ensuring consistent hygiene and personal care support for residents throughout the day?
- 5Since your staffing rating is quite strong, how do you ensure that your team remains consistent and attentive during evening and overnight hours?
- 6In the event of a sudden change in a resident's health status, what is your step-by-step process for communicating with family members and coordinating with local medical providers?
Personalized based on this facility's data
Key Review Excerpts
“Everyone is so friendly and very helpful and giving. I feel good and happy my husband is with Quincy.”
“Therapy dept was a mess and equipment could not be found. Wrong medicine was given. Yeah you read that right. No showers were given even though he was scheduled for them.”
“I have been a resident at Quincy Village for 3 years. There is a relaxed atmosphere with wonderful co-residents. The location is beautiful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing compliance issues across multiple surveys, with families filing two complaints that resulted in citations for safety hazards and failure to report suspected abuse. The most persistent problems involve care planning and assessment, fire safety systems, and medication management. While most deficiencies show planned corrections, a recent complaint revealed an uncorrected issue with abuse reporting protocols, suggesting potential gaps in resident protection and administrative oversight.
Feb 25, 2026Routine2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 29, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 12, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 7, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Mar 7, 2024Routine11
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Mar 23, 2023Routine3
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Quincy Retirement Community
nonprofit
Chain Affiliation
Presbyterian Senior Living
11 facilities nationwide
Chain avg rating: 3.1/5 · Rank 7 of 12
Ownership & Management
Owners
Phi
Owner · Organization
Quincy Retirement Community
Owner · Organization
Phi
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit presbyterianseniorliving.org
Medicare data downloads
Original nursing home datasets
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