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Nursing HomeMedicaid

Quincy Retirement Community

Strong Medicare quality ratings; families often praise friendly and helpful staff. Still worth an in-person visit.

6596 Orphanage Road, Waynesboro, PA 1726894 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 30 Google reviews

5
4
3
2
1
Quincy Retirement Community Nursing Home in Waynesboro, PA — Street View
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What this means for your family

Quincy Retirement Community is highly regarded by independent residents for its lifestyle and social environment. However, if you are considering the facility for a loved one requiring nursing or rehab care, it is critical to ask management specifically about their protocols for medication administration and hygiene scheduling, as these have been cited as areas of concern.

Google Reviews

Google Reviews

30 reviews on Google
Quincy Retirement Community receives overwhelmingly positive feedback from long-term residents who praise the friendly staff, beautiful campus, and vibrant activity schedule. However, a critical review from a family member highlights serious concerns regarding clinical care, including medication errors, hygiene neglect, and significant delays in nursing response times. Families should weigh the strong community atmosphere against these specific reports of inconsistent medical oversight.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean7.0Activities10.0Meds1.0MemoryN/AComms5.0ValueN/A

Strengths

  • Friendly and helpful staff
  • Beautiful, well-maintained campus
  • Engaging activities and entertainment
  • Strong sense of community and safety

Concerns

  • Medication and hygiene care lapses

Rating Trends

Tap a year to see what changed

2345.0'16(2)5.05.0'20(2)1.05.0'23(6)4.65.0'25(2)1.0'26(1)

Distribution · 32 analyzed

5
27
4
1
3
1
2
0
1
3

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you have a very active social calendar; could you walk me through what a typical week of activities looks like for residents who enjoy staying busy?
  • 2Given the importance of precision with daily health needs, what specific protocols and double-check systems do you have in place to ensure medication management is handled accurately?
  • 3I appreciate how responsive you are to feedback online; how do you incorporate family input into your ongoing care planning process?
  • 4With your focus on maintaining a beautiful and safe campus, what are the current procedures for ensuring consistent hygiene and personal care support for residents throughout the day?
  • 5Since your staffing rating is quite strong, how do you ensure that your team remains consistent and attentive during evening and overnight hours?
  • 6In the event of a sudden change in a resident's health status, what is your step-by-step process for communicating with family members and coordinating with local medical providers?

Personalized based on this facility's data


Key Review Excerpts

Everyone is so friendly and very helpful and giving. I feel good and happy my husband is with Quincy.

Memory care family member · 2024★★★★★

Therapy dept was a mess and equipment could not be found. Wrong medicine was given. Yeah you read that right. No showers were given even though he was scheduled for them.

Long-term resident's family · 2024☆☆☆☆

I have been a resident at Quincy Village for 3 years. There is a relaxed atmosphere with wonderful co-residents. The location is beautiful.

Long-term resident · 2024★★★★★
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.81hrs
OK
Registered nurses for medical care
Total Nursing
3.69hrs
90%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

5

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility34.6%
Worse than Avg
Here
34.6%
US
15.3%
PA
18.4%
Franklin
15.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
14.4%
PA
17.5%
Franklin
14.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.7%
Better than Avg
Here
96.7%
US
93.4%
PA
87.1%
Franklin
95.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility87.0%
Worse than Avg
Here
87.0%
US
95.5%
PA
93.5%
Franklin
95.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.9%
Worse than Avg
Here
27.9%
US
19.4%
PA
26.0%
Franklin
19.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
12.1%
PA
8.3%
Franklin
12.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.8%
Better than Avg
Here
87.8%
US
81.8%
PA
69.2%
Franklin
85.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.7%
Better than Avg
Here
86.7%
US
79.8%
PA
68.7%
Franklin
78.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
PA
1.4%
Franklin
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (10.1)
2 complaint-triggered

This facility has ongoing compliance issues across multiple surveys, with families filing two complaints that resulted in citations for safety hazards and failure to report suspected abuse. The most persistent problems involve care planning and assessment, fire safety systems, and medication management. While most deficiencies show planned corrections, a recent complaint revealed an uncorrected issue with abuse reporting protocols, suggesting potential gaps in resident protection and administrative oversight.

Feb 25, 2026Routine
2
0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jan 29, 2026Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jan 12, 2026Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 7, 2025Routine
5
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Mar 7, 2024Routine
11
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Mar 23, 2023Routine
3
0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Quincy Retirement Community

Organization Type

nonprofit

Chain Affiliation

Chain Name

Presbyterian Senior Living

Chain Size

11 facilities nationwide

Chain avg rating: 3.1/5 · Rank 7 of 12

Ownership & Management

Owners

Phi

Owner · Organization

Quincy Retirement Community

Owner · Organization

Phi

Owner (parent company) · Organization

100%

Key personnel

Birdsall, JamesOfficer / DirectorChottiner, LawrenceOfficer / DirectorDavis, DannyOfficer / DirectorDenison, BarbaraOfficer / DirectorDerr, ScottOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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