Hearthstone Retirement Home
Families consistently rate this highly — reviewers highlight kind and attentive personal care staff. Schedule a visit to confirm the fit.
based on 10 Google reviews
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What this means for your family
This facility has a strong history of providing kind personal care and a welcoming atmosphere for community visits. However, you should exercise caution and ask specifically about staff communication and professionalism, as recent reviews indicate significant friction between staff and family members.
Google Reviews
Google Reviews
10 reviews on Google“Families may find peace of mind in the facility's history of kind personal care staff and a welcoming atmosphere for community events. However, recent reviews indicate significant concerns regarding staff professionalism and a potentially unwelcoming attitude toward family communication.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive personal care staff
- Organized and helpful administration
- Welcoming environment for community activities
- Reliable 24/7 care for residents
Concerns
- Unprofessional or rude communication from staff to family members
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the staff is known for being so kind and attentive, how do you ensure that same level of personal care is maintained during shift changes?
- 2We've heard great things about the welcoming community activities here; could you tell us more about what a typical week of social events looks like for residents?
- 3How does the administration team keep family members updated on their loved one's well-being and any changes in their care plan?
- 4With the 24/7 care you provide, what is the specific protocol if a medical emergency occurs in the middle of the night?
- 5What steps does the leadership team take to ensure communication between the staff and family members remains professional and consistent?
- 6How do you help new residents integrate into the community to ensure they feel at home right away?
Personalized based on this facility's data
Key Review Excerpts
“The personal care staff are very kind to him and the administration is very helpful and well organized. I am relieved that he is well taken care of here.”
“My Mom is 88 and loves this place, I have peace of mind that my mom is being taken care of 24/7”
“I went with my church Christmas caroling group. We sang as they had dinner... Many sang along with us!!!”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2018 and 2024, Hearthstone Retirement Home underwent 25 inspections, resulting in 14 clean reports and 21 recorded violations. Notable findings include issues with administrative documentation, resident notification of rights, and delays in reporting allegations of verbal abuse.
Aug 20, 2024Routine
Multiple cameras were found recording in interior areas accessible to residents, including the living room, library, and corridors.
A resident's bedside mobility device used for positioning and transferring was not securely fastened to the bedframe.
Jan 31, 2023Routine
The trash can in the 1st floor public bathroom near the medication room was missing its cover.
Six wooden headboards were stored in close proximity to a boiler in the basement, creating a fire hazard.
The fire drill record for the drill conducted on 01/05/2023 failed to include the number of staff participating.
Discrepancies were noted between glucometer readings and the Medication Administration Record (MAR) for a resident.
Oct 20, 2021RoutineCleanReport
No deficiencies found during this inspection.
Jul 20, 2021RoutineCleanReport
No deficiencies found during this inspection.
Aug 19, 2019RoutineCleanReport
No deficiencies found during this inspection.
Aug 30, 2018RoutineCleanReport
No deficiencies found during this inspection.
Jul 16, 2018OtherCleanReport
No deficiencies found during this inspection.
Jun 5, 2018Routine
The home failed to submit an incident report to the Department regarding the death of Resident #1.
Ownership & Operations
Who Operates This Facility
George H Neal Memorial Home for the Aged
nonprofit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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