South Mountain Restoration Cen
Strong Medicare quality ratings; families often praise long-term resident satisfaction. Still worth an in-person visit.
based on 5 Google reviews
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What this means for your family
Because there is very little descriptive feedback available, it is essential to schedule an in-person tour to observe the current environment yourself. While one long-term family member is very satisfied, the recent influx of low-star ratings without comments suggests you should pay close attention to current staffing levels and resident engagement during your visit.
Google Reviews
Google Reviews
5 reviews on Google“Reviews for South Mountain Restoration Center are extremely limited, consisting of one highly positive long-term perspective and several star-only ratings without written feedback. While one family member reports excellent, loving care for a resident of seven years, the lack of recent descriptive feedback makes it difficult to assess current operational standards.”
Quality Themes
Tap a score for detailsStrengths
- Long-term resident satisfaction
- Compassionate care environment
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that South Mountain Restoration Center has maintained a 5-star CMS rating for staffing, how do you ensure that level of consistent, hands-on attention for residents throughout the evening and weekend shifts?
- 2With your facility's long-standing reputation for resident satisfaction, what specific programs or traditions are currently in place that help new residents feel at home and connected to the long-term community?
- 3I noticed there was a single state violation recorded in the past year; could you share what steps were taken to address that situation and how you have improved your processes since then?
- 4While the CMS ratings for health inspections are excellent, I’ve seen some mixed feedback regarding the overall resident experience online; what is your approach to ensuring that every family feels heard and their concerns are addressed promptly?
- 5Could you walk me through the typical daily routine for a resident here, and how you tailor those activities to accommodate different energy levels and personal interests?
- 6In the event of a sudden medical change or emergency, what is your protocol for communicating with family members, and how quickly can we expect an update from the clinical team?
Personalized based on this facility's data
Key Review Excerpts
“My brother who just turned 70 has been here for over 7 years and I cannot imagine his getting more love or better care anywhere.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
10
measures
3
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
South Mountain Restoration Center shows a concerning pattern of recurring safety deficiencies across multiple surveys, particularly with fire safety systems, emergency power backup, and food safety protocols. The same issues with emergency generators and food handling have persisted across three consecutive annual inspections, suggesting ongoing compliance challenges. While all deficiencies have correction dates, the repetitive nature of critical safety violations raises questions about the facility's ability to maintain consistent standards.
Sep 18, 2025Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 3, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 7, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 14, 2022Routine5
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
South Mountain Restoration Cen
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit pa.gov
Medicare data downloads
Original nursing home datasets
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