Park Avenue Extended Care Facility
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 204 Google reviews
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What this means for your family
Park Avenue's physical therapy team is highly regarded and often leads to successful recovery outcomes. However, the facility suffers from persistent, severe staffing shortages that impact basic patient care and responsiveness. If you choose this facility, ensure you have a family member who can visit frequently to monitor medication, hygiene, and call-bell response times.
Google Reviews
Google Reviews
204 reviews on Google“Park Avenue Extended Care receives highly polarized feedback, with many short-term rehab patients praising the physical therapy department and specific staff members for their recovery progress. However, there is a significant pattern of serious complaints regarding neglect, understaffing, slow response times to call bells, and poor communication from administrative and nursing staff. Families should be aware that while some find the facility clean and supportive, others report distressing experiences involving hygiene issues, medication errors, and lack of responsiveness to urgent patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy programs
- Compassionate and attentive individual nursing staff
- Clean, well-maintained facility with ocean views
- Strong social work support for discharge planning
Concerns
- Chronic understaffing leading to long wait times for call bells and basic assistance (mentioned by 14 reviewers)
- Neglect regarding hygiene, including patients left in soiled conditions for extended periods (mentioned by 7 reviewers)
- Poor communication and lack of responsiveness from administrative and social work staff (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 203 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2How does the nursing team ensure that call bells are answered promptly and that residents receive timely assistance with personal hygiene and basic needs?
- 3What specific protocols are in place to ensure medication is administered accurately and without delays?
- 4With the beautiful ocean views this facility offers, what kind of daily social activities or outings are available to keep residents engaged?
- 5How does the administrative team communicate important updates or changes in care status to family members to ensure we are always in the loop?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy is the high point, my therapists Sheryl(PT)& Christine(OT)are exceptional. The administrative staff is also accommodating.”
“My debilitated husband went in for rehab. Instead of rehab or restorative care, after three weeks, he looked like a skeleton due to a 40 lbs weight loss. When the institution was asked how this could have happened under their care, the family was told the scale was not working.”
“If you need assistance to use the bathroom you will most likely wait 1-2 hours. Occasionally they won’t have your medicine and their attitude about it is “oh well.””
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints about staffing shortages and wound care failures. Key recurring issues span nursing care quality, medication management, and safety compliance across multiple surveys from 2020 to 2024. While all deficiencies show correction dates, the persistence of similar problems over four years, particularly pressure ulcer care appearing in both 2020 and 2024, suggests ongoing challenges with consistent care delivery.
Nov 4, 2024Routine9
Egress Deficiencies
Install proper backup exit lighting.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 4, 2024Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 26, 2023Routine7
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Feb 19, 2020Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Park Avenue Extended Care Facility
for profit
Ownership & Management
Owners
Bacchi, Anthony
Owner
Farkowitz, Esther
Owner
Hoffman, Pinchus
Owner
Philipson, Bent
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
204 reviews from families & visitors
Official Website
Visit parkavecare.com
Medicare data downloads
Original nursing home datasets
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