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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 78 Google reviews
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3 findings in latest survey · Staff turnover reported at 30%
North Shore - L I J Orzac Ctr for Rehabilitation has a middle-range Medicare overall rating. Strengths include effective physical and occupational therapy. Some reviewers note concerns about neglect and slow response times to call bells (mentioned by 12 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Reviews for the Orzac Center for Rehabilitation are highly polarized, with many families reporting significant concerns regarding neglect, poor communication, and inadequate pain management for vulnerable patients. While a segment of patients reports positive experiences with physical therapy and specific nursing staff, others describe a facility that is understaffed and unresponsive to basic patient needs. Families should be aware of the stark contrast between the praise for therapy services and the recurring reports of substandard nursing care and hygiene issues.
Quality Themes
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Concerns
Rating Trends
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Distribution · 75 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My mom spent 3 weeks at Orzac Center for Rehabilitation and Nursing after what we thought to be a straight forward surgery was complicated by physical deficits that required rehabilitation before returning home. The nursing staff was attentive from day one.”
“My family and I are very grateful for the warm care, professional attention, and courtesy extended and shown to my mom while she was there. Heartfelt thanks to ALL of the hardworking staff.”
“My father in-law was in this facility and we had to discharge him early because the care he received was horrible. He got a bed sore because the staff was not using the proven methods for prevention. There was no consistency in staff.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaint reports that led to findings of medication errors and inadequate care treatment, raising safety concerns. The facility shows recurring issues across care planning, infection control, and quality of life areas, with deficiencies appearing in multiple surveys from 2022 through 2025. While all violations report correction dates, the pattern of repeated problems in core care areas suggests ongoing operational challenges that families should carefully consider.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Aug 2, 2024
$41,575
North Shore - L I J Orzac Ctr for Rehabilitation
nonprofit
Owners
Northwell Healthcare INC
Owner · Organization
Key personnel
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