North Shore - L I J Orzac Ctr for Rehabilitation
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 78 Google reviews
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What this means for your family
While the facility is frequently praised for its physical and occupational therapy programs, families should be extremely cautious regarding nursing oversight. We strongly recommend that you visit frequently to monitor your loved one's hygiene and pain management, as multiple reviewers noted that patients are often left unattended for long periods.
Google Reviews
Google Reviews
78 reviews on Google“Reviews for the Orzac Center for Rehabilitation are highly polarized, with many families reporting significant concerns regarding neglect, poor communication, and inadequate pain management for vulnerable patients. While a segment of patients reports positive experiences with physical therapy and specific nursing staff, others describe a facility that is understaffed and unresponsive to basic patient needs. Families should be aware of the stark contrast between the praise for therapy services and the recurring reports of substandard nursing care and hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, well-maintained facility
- Specific nursing and CNA staff members noted for compassion
- Strong recovery outcomes for some post-surgical patients
Concerns
- Neglect and slow response times to call bells (mentioned by 12 reviewers)
- Poor communication with family members regarding care plans (mentioned by 8 reviewers)
- Inadequate pain management and medication administration (mentioned by 7 reviewers)
- Hygiene issues including bedsores and lack of assistance with toileting (mentioned by 6 reviewers)
- Unprofessional or rude staff demeanor (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the high staffing rating, how do you ensure that staff are consistently available to respond to call bells in a timely manner?
- 2Could you walk me through your process for updating families on changes to a resident's care plan to ensure we stay fully informed?
- 3With the facility's strong focus on physical and occupational therapy, how do you integrate those recovery goals into the daily routine for residents?
- 4What protocols are in place for pain management and medication administration to ensure residents remain comfortable and properly medicated?
- 5What measures does the nursing team take to ensure proactive skin care and assistance with personal hygiene for residents who need extra support?
- 6How do you approach the dining experience to ensure residents receive both the nutrition they need and a positive, social environment?
Personalized based on this facility's data
Key Review Excerpts
“My mom spent 3 weeks at Orzac Center for Rehabilitation and Nursing after what we thought to be a straight forward surgery was complicated by physical deficits that required rehabilitation before returning home. The nursing staff was attentive from day one.”
“My family and I are very grateful for the warm care, professional attention, and courtesy extended and shown to my mom while she was there. Heartfelt thanks to ALL of the hardworking staff.”
“My father in-law was in this facility and we had to discharge him early because the care he received was horrible. He got a bed sore because the staff was not using the proven methods for prevention. There was no consistency in staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports that led to findings of medication errors and inadequate care treatment, raising safety concerns. The facility shows recurring issues across care planning, infection control, and quality of life areas, with deficiencies appearing in multiple surveys from 2022 through 2025. While all violations report correction dates, the pattern of repeated problems in core care areas suggests ongoing operational challenges that families should carefully consider.
May 16, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 2, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 31, 2024Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 31, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 31, 2022Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Aug 2, 2024
$41,575
Ownership & Operations
Who Operates This Facility
North Shore - L I J Orzac Ctr for Rehabilitation
nonprofit
Ownership & Management
Owners
Northwell Healthcare INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit northwell.edu
Medicare data downloads
Original nursing home datasets
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