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Nursing Home · Valley Stream, NY
900 Franklin Avenue, Valley Stream, NY 11580
Map location from our source data
Medicare overall rating
3 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 120 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
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Your next step
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North Shore - L I J Orzac Ctr for Rehabilitation has a middle-range Medicare overall rating. Strengths include effective physical and occupational therapy. Some reviewers note concerns about neglect and slow response times to call bells (mentioned by 12 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Reviews for the Orzac Center for Rehabilitation are highly polarized, with many families reporting significant concerns regarding neglect, poor communication, and inadequate pain management for vulnerable patients. While a segment of patients reports positive experiences with physical therapy and specific nursing staff, others describe a facility that is understaffed and unresponsive to basic patient needs. Families should be aware of the stark contrast between the praise for therapy services and the recurring reports of substandard nursing care and hygiene issues.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While specific nurses and therapists receive high praise, there is a consistent pattern of complaints regarding neglect, rudeness, and lack of accountability.
Families frequently report being ignored, denied meetings, or receiving no updates on their loved one's condition.
Many reviewers explicitly mention the facility is clean and well-maintained, though some report issues with patient hygiene.
Opinions are sharply divided; some praise the menu variety while others describe the food as cold, inedible, or hospital-grade.
Multiple reviewers report missed doses, inconsistent timing, and poor pain management.
Reviewers specifically note that the facility is poorly equipped to handle dementia patients, citing a lack of engagement and supervision.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
Key Review Excerpts
“My mom spent 3 weeks at Orzac Center for Rehabilitation and Nursing after what we thought to be a straight forward surgery was complicated by physical deficits that required rehabilitation before returning home. The nursing staff was attentive from day one.”
“My family and I are very grateful for the warm care, professional attention, and courtesy extended and shown to my mom while she was there. Heartfelt thanks to ALL of the hardworking staff.”
“My father in-law was in this facility and we had to discharge him early because the care he received was horrible. He got a bed sore because the staff was not using the proven methods for prevention. There was no consistency in staff.”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaint reports that led to findings of medication errors and inadequate care treatment, raising safety concerns. The facility shows recurring issues across care planning, infection control, and quality of life areas, with deficiencies appearing in multiple surveys from 2022 through 2025. While all violations report correction dates, the pattern of repeated problems in core care areas suggests ongoing operational challenges that families should carefully consider.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Aug 2, 2024
$41,575
North Shore - L I J Orzac Ctr for Rehabilitation
nonprofit
Owners
Northwell Healthcare INC
Owner · Organization
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with NY Dept. of Health. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit northwell.edu
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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