New York Center for Rehabilitation & Nursing
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 176 Google reviews
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What this means for your family
This facility offers a clean environment and a highly regarded rehabilitation therapy team, making it a potential option for short-term recovery. However, families must be vigilant; multiple reviewers have raised serious concerns about understaffing and neglect of basic care needs. We strongly recommend visiting frequently and unannounced to ensure your loved one is receiving the attention they require.
Google Reviews
Google Reviews
176 reviews on Google“The New York Center for Rehabilitation & Nursing receives highly polarized feedback, with many families praising the facility for its clean environment, professional rehab therapy team, and friendly front-desk staff. However, a significant number of reviewers report serious concerns regarding chronic understaffing, neglect of basic hygiene and toileting needs, and poor communication from nursing and medical staff. Families considering this facility should be aware that experiences appear to vary greatly depending on the specific floor or shift, with several reports of inadequate care for patients with complex medical conditions.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained, and spacious facility
- Welcoming and helpful front-desk staff
- Strong, attentive care reported by some long-term families
Concerns
- Chronic understaffing leading to neglect of basic needs like toileting and hygiene (mentioned by 14 reviewers)
- Poor communication regarding medical status, medication changes, or patient incidents (mentioned by 7 reviewers)
- Inadequate management of chronic conditions or specialized dietary needs (mentioned by 5 reviewers)
- Slow response times to call bells or requests for assistance (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 178 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 280 residents, what specific protocols are in place to ensure call bells are answered promptly and that residents receive timely assistance with hygiene and toileting?
- 2How does your nursing team proactively communicate updates regarding medication changes or health status shifts to family members to ensure we are always kept in the loop?
- 3I noticed the facility is well-regarded for its physical and occupational therapy; how do you integrate these therapy goals into the daily routine for residents who are here for long-term care?
- 4What steps are being taken to improve the dining experience and ensure that residents with specialized dietary needs receive consistent, high-quality meals?
- 5How does your management team handle internal feedback or concerns from families to ensure that any issues with care or communication are addressed quickly and transparently?
- 6What kind of daily social or recreational activities are available to help residents feel engaged and part of the community here?
Personalized based on this facility's data
Key Review Excerpts
“The majority of CNAs and some LPNs & RNs (not all) are lazy, and totally empathetic to the patients needs and wellbeing. They are never around when you need them to tend to your love ones.”
“The PT is good here though so if you only need PT for a few days then this might be fine for your stay but not for someone who needs more care and services.”
“She’s an immigrant and barely speaks English, but the CNAs and nurses learned “hello” and “how are you” in her language on day one. Now they greet her by name, sit with her during meals, and join her card games.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint about accident hazards and inadequate supervision in 2025, which the facility has corrected. The facility's main recurring issues involve fire safety systems, electrical safety, and emergency lighting across multiple surveys from 2018 to 2023. While all deficiencies show correction dates, the pattern suggests ongoing challenges with building safety systems that required repeated attention over several years.
May 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 24, 2023Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Provide sliding doors free of hazards, operable without special knowledge or effort, and meet weight requirements to set door in motion.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Aug 2, 2018Routine2
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
New York Center for Rehabilitation & Nursing
for profit
Ownership & Management
Owners
Basch, Miriam
Owner
Klein, Miriam
Owner
Sieger, Chaim
Owner
Stern, Chaim
Owner
Stern, Margaret
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
176 reviews from families & visitors
Official Website
Visit newyorkrehab.com
Medicare data downloads
Original nursing home datasets
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