Queen Anne Healthcare
Strong Medicare quality ratings; families often praise effective rehabilitation and physical therapy services. Still worth an in-person visit.
based on 36 Google reviews

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What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients regain mobility, the facility has significant, recurring issues with patient safety and responsiveness. Families should conduct a thorough tour and specifically ask about the facility's protocol for call-button response times and how they manage high-acuity patients to ensure their loved one's needs will be met.
Google Reviews
Google Reviews
36 reviews on Google“Queen Anne Healthcare receives highly polarized feedback, with many reviewers praising the rehabilitation therapy team for successful recoveries, while others report severe concerns regarding patient safety and neglect. Families should be aware of recurring complaints about slow response times to call buttons, communication breakdowns, and potential staffing shortages. While some long-term residents feel well-cared for, the facility has faced serious allegations regarding patient elopement and inadequate oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy services
- Professional and caring nursing staff (in positive accounts)
- Clean and well-maintained facility environment
- Supportive discharge planning
Concerns
- Slow response times to call buttons (mentioned by 3 reviewers)
- Understaffing leading to poor patient care (mentioned by 4 reviewers)
- Poor communication with family members and lack of follow-through (mentioned by 3 reviewers)
- Staff speaking non-English languages in front of residents/families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback from the community; how does the administration use family suggestions to improve daily operations?
- 2What specific protocols are in place to ensure call buttons are answered promptly, especially during busy shift changes?
- 3How does the nursing team ensure clear and consistent communication with family members regarding changes in a resident's care plan?
- 4Could you tell me more about the medication management process and how the staff ensures accuracy and safety?
- 5What kind of daily activities or social engagement programs are available to help residents stay connected with one another?
- 6In the event of a medical emergency after hours, what is the immediate procedure for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“He's almost 90 years old, battling dementia, and shockingly, he managed to slip away from the site without a single soul noticing.”
“It is because of Avamere that I am up and walking and am now able to take care of my own needs.”
“The nursing staff are amazing, she was very well taken care of and we were able to visit her often. She had PT and OT multiple times per week - both services were great.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Queen Anne Healthcare has recurring problems across multiple areas, with families filing complaints about medication errors, safety hazards, and environmental issues. The facility shows persistent deficiencies in resident assessments, infection control, and fire safety systems across surveys from 2023-2025. While all issues report correction dates, the pattern of repeated problems in care planning, medication management, and safety protocols suggests ongoing operational challenges that families should carefully consider.
Apr 22, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Feb 3, 2025Routine15
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 16, 2024Complaint1
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Mar 1, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 20, 2023Routine12
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 20, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
Queen Anne Healthcare
for profit
Chain Affiliation
Avamere
29 facilities nationwide
Chain avg rating: 2.9/5 · Rank 1 of 33 (Best)
Ownership & Management
Owners
Ariso LLC
Owner · Organization
Ari Operations, LLC
Owner (parent company) · Organization
Avamere Group LLC
Owner (parent company) · Organization
Karl Rickard Miler Jr Revocable Trust
Owner (parent company) · Organization
Miller, Karl
Owner (parent company)
Kofstad, Mary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit avamere.com
Medicare data downloads
Original nursing home datasets
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